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¦Bii VoïfjrJa* Bistro • Restaurant Terrasse TKedto» /«ofcf Afc Wm)Ui (tcatfq upf p04 Mill COURTESY seemed very complicated, actors were talking about needing voice coaches for the accents for instance,” McKinven explained.Cont’d on page 5 MCI counts on private landowners to protect Lake Memphremagog ¦ ¦! Draw results: 2010-07-07 03 08 18 34 44 49 30 Winners Prizes Winners Prizes 6/6 0 $3,250,132.10 6/6 0 $2,000,000.00 5/6+B 0 $232,152.30 5/6+B 0 $75,000.00 5/6 95 $2,018.70 5/6 16 $750.00 4/6 5,258 $69.10 4/6 537 $75.00 3/6 100,119 $10.00 3/6 11,751 $10.00 2/6+B 66,423 $5.00 2/6+B 7,422 $5.00 Total sales $11,427,098 Total sales $754,599.00 Next grand prize (approx.) : $7,000,000 tpra 7965738 02 20 30 46 20 47 20 Bonus Bonus Prizes kg® Winners Prizes 09 21 43 4Q 57 $859.60 06 09 17 43 56 $875.00 Holders of a Québec 49 selection played with Lotto 6/49 on the same ticket and including the four numbers of the same bonus selection drawn share a prize pool of $49,000 I ,0^0 Tonight, $43 MILLION (APPROX.) In the event of discrepancy between this list and the officiai winning list of Loto-Québec, the latter shall prevail The nonprofit environmental conservation group Memphremagog Conservation Inc.(MCI) is turning to private landowners to help protect the fragile elements of Lake Memphremagog and its watershed.“The conservation of natural areas and biodiversity on this territory will not only directly contribute to the protection of Lake Memphremagog - an important reservoir of drinking water - but also to the preservation of the region’s beautiful landscapes and the quality of life of its residents," states Gisèle Laçasse Benoit, president of MCI.With their new conservation project MCI is counting on the voluntary participation of owners through conservation agreements such as land donations, the application of conservation servitudes or nature reserve status to reconcile conservation with the use of the terri tori ty without curtailing the region’s socio-economic development.In exchange, landowners could benefit from certain income tax incentives or a reduction of their municipal taxes.The volunteer group will also be organizing two conservation conferences this year.The first will take place at 10 am on July 18 at the Murray Memorial Hall in Georgeville and the next will be in Austin at the Town Hall at 9:30 am on September 11.Landowners intrested in obraining more information on the conservation options or the process involved by contacting MCI at 819-340-8721 or e-mailing info@memphremagog.org.Ben by Daniel Shelton NOTTUfllT^ NOT THAT/, iCHoose!., iCHOoooose!' om, TIME TO CHANGE TO , go to cmms HOUSE.' 1 The Record newsroom@sherbrookerecord.com Friday, July 9, 2010 Page 3 PtâSf'A they issued three industrial permits, we got the Gist one, but the other two breweries have closed.Now it's only us, Labattand Molson that hold the industrial permits.” Lion Brewery turns big 24, first mircobrew in Quebec marks milestone with plans to expand ! By Corrinna Pole Sherbrooke T|wenty-four, twelve and six, all big numbers in the brewing world since they represent the case sizes beer can be bough in.For the Golden Lion Brewing Company, 24 is an especially big number as they celebrate their anniversary this month.Officially opened on July 1,1986, by Golden Lion Pub owner Stanley Groves and his son Stan junior, the brewery has continued the Lion tradition of being run as a family business.“Everyone remembers the three Bishop’s professors (Groves, Robert Barnett and David Seale) started the bar," said Steve Groves.“At one point Stan went to (the Ringwood Brewery) England and studied how to brew beer and when he came back he and our dad opened the brewery.” Having his brewery hit the milestone means “a whole ‘lotta beer” for Stan and that’s exactly what’s coming with the installation of new refrigerated bulk chillers.“The old cooling system is what farmers use to cool milk." said Stan.“It’s basically a minus three degrees Celsius ice bath.The new one still has an ice bank but its smaller and more efficient.It also shortens the brew length by two to three days, so we can use more vessels.” The primary system is mounted outside the building with pipes pumping the chilled glycol into the microbrewery that is next door to the pub.Since the new enclosed equipment is replacing the old open reservoir system, Stan says the brewery will now have the floor Jehovah’s Witnesses gather again More than 7,000 people are expected to gather at Sherbrooke’s Leopold Drolet Sports Palace over the next two weekends as the Jehovah’s Witnesses once again descend on the city for theii annual congress.Hie group has been meeting annually in Sherbrooke foi over 20 years.The group is also hoping to entice significant numbers of local residents to the event and have sent out 300,000 invitations through the mail.According to the group’s spokesman, the annual convention has done much to expand the public awareness of the movement and has led to the opening of new “Kingdom Halls’ in Magog, the renovation of the existing Sherbrooke meeting hall and the commencement of a new project in East Angus.The theme of this year’s conference is “Closer to God,” and focuses primarily on the family and the role of each family member in building better communication.space to install extra vessels they’ve been storing.“We’re now at the point that in order to grow we’d need to move into a bigger space,” said Steve.“The next thing would be to dig underground and expand that way.” “We’re busting at the seams,” added Stan.“But we will not leave.” According to Steve, the $30,000 equipment upgrade will allow them to put to good use the exclusive industrial grade licence they hold.“Now we can supply more beer then just to the local market.The way we are now, the guy from Trios Rivers comes down with an order of 50 cases of Lions Pride but we only have 20, so he ends up having to take the rest in whatever we’ve already bottled,” said Steve.“We’re still on scale of a microbrewery but now we’re able to double our production and be ready to take on new accounts." The license is another point of pride for the Groves’s family.Since they were the first microbrewery in the province, they benefited from new governances to obtain the first of only three industrial grade licences ever issued to microbreweries.“When the microbreweries started they issued three industrial permits, we got the first one, but the other two breweries have closed,” said Steve.“Now it’s only us, Labatt and Molson that hold the industrial permits.” Celebrations for the microbrewery’s anniversary were postponed until this week because the equipment, which ar- rived two weeks ago, wasn’t online until Wednesday.There can be no gap between the old chiller going offline and a new one going on,” said Stan.“We had to make sure everything was set up and ready to go.” The Lion pub is paying a tribute to beer on Friday, with free BBQ appetizers, complete with beer mustard, and the kitchen serving up combo platters of beer battered fish, shrimp and scallops and live music from local band No Stress on the patio starting at 4:30 p in.In case of rain the event will move indoors.“No one else in the business is having their 24th anniversary,” said Steve proudly.“It will be a long time before anyone gets to where we have.” The five Lion Defeated candidates demand openness Tow unsuccessful candidates in last November’s Sherbrooke municipal election are demanding more ‘transparency’ in municipal government and more easy access to public documents.Denis Pellerin, who ran for mayor, and marc Bellemare, who sought a councillor’s seat in Lavigerie, expressed their dissatisfaction with the fact that documents pertaining to the Axe Rene Levesque and the city’s new management plan have not been posted on the city’s website.It was also pointed out that the code of ethics for elected officials is also nowhere to be found on the site.Currently, these documents are available at City Hall and at borough offices, but formal request for them must be made.This, according to Pellerin, imposes unnecessary obstacles to citizens.Bellemare, for .his.part.pointed out that the minutes of meetings of development corporation Innopole - supposedly public documents -are also nowhere to be found on that institution’s website.The two interveners were supported by Rock Forest councilor Serge Forest, who stated that posting the documents concerning the Axe Rene Levesque would make it much easier for him to address concerns of citizens of his district.In response, Mayor Bernard Sevigny stated that there is no ‘hiding’ of documents going on and that there should be no problem in making all of the documents public, however, the city’s website is in need of an upgrade to allow for more information to be posted.This problem should be resolved by the fall as Sherbrooke and other major Quebec centres are partnering to provide a more powerful information source.CORRINNA POLE Lennoxville brewer Stan Groves Jr.is ready to take his business to the next level.The first microbrewery in Quebec, the Golden Lion Brewing Co.is the only microbrewery in the province with an ‘industrial’ licence.The Lion celebrates the brewry’s 24th anniversary this Friday.beers on tap - on special all day long, amber, pale, pride, To commemorate their 24th year, the bitter and new Lion has also converted their bottling blueberry water- line and will soon be offering their brew melon - will also be in cases of 24 through local retailers.Eastern Townships School Board NEW HORIZONS ADULT EDUCATION CENTRE Must be at least 16 years of age before July 1, 2010 and not returning to High School in the Youth Sector NEED HIGH SCHOOL CREDITS?SUMMER SCHOOL MAY BE THE SOLUTION.STARTS AUGUST 2.2010.at 9:00 A.M.For more information call: 819-566-0250 or visit www.etsh.qc.ca/newhorizons MEW HORIZONS Centre cféducatroc aux adultes AduK Education Centre 2365 Galt West, Sherbrooke QC Page 4 Friday, July 9, 2010 newsroom@sherbrookerecord.com | The Record Down East is not Down Under, accidental tourists find out By Greg MacVicar Cape Breton Post Sydney, N.S.Valerio Torresi and Serena Tavoloni have pne wish as they try to arrange for a flight to their original destination of Sydney, Australia."I hope there's no other Sydney in the world," said Torresi with a laugh."I hope." The easygoing Italian couple in their mid-20s are the latest in what's becoming a long list of tourists who've landed in Sydney, N.S., when they were in fact bound for Sydney, Australia.Whether it's incorrect airport codes or similar-sounding destinations, it's an unfortunate but rare occurrence for errant airline passengers to stumble off their plane and find themselves thousands of kilometres from where they expected to be.In Torresi's and Tavolini's case, the two landed at the local airport in Sydney Wednesday thinking they were connecting to another flight.They weren't.It was the end of the line.What was their reaction?"That it was a joke," said Tavoloni."The second reaction is fear," added Torresi."We realized we were in Sydney of N.S." The couple said the mistake was made by their travel agent and they hope to have it righted and to be on their way soon for their trip Down Under.' The ticket said only Sydney," said Torresi."The agency doesn't know Sydney, N.S.The travel agency is wrong .a great wrong." But all was not lost for the couple who hoped to soon be on their way to -*¦%> $ WIKIMEDIA We can’t see the difference, can you see a difference?Tourists heading to Sydney, Australia (right) have been instead arriving at Sydney, Nova Scotia.What's half a planet between friends?the correct Sydney: a hotel gave them a free room, and a CBC reporter took them to a pub where they were treated to a lobster dinner."The people are very kind and very friendly," said Torresi.It's not the first time travel agents and tourists have confused the two Sydneys.It was a similar situation for a man and his grandson from the Netherlands last summer, a women from Argentina in 2008 and a British couple in 2002.Joannes Rutten and his 15-year-old grandson, Nick, of Amsterdam, Netherlands, booked a two-day flight through a Dutch travel agency to visit family in Sydney, Australia, last August The pair didn't realize the error until they landed in Nova Scotia.Rutten, who speaks German, Dutch and some English, said they didn't even know there was another Sydney.Other accidental tourists include: Monique Rozanes Torres Aguero of Buenos Aires, who was daydreaming about her vacation in Sydney, Australia when her flight landed in Sydney, N.S., in September 2008.But rather than get upset, Aguero decided to stay and vacation in Cape Breton.The same thing happened in August 2002 to Raeoul Sebastian and Emma Nunn, both of London, England.Sebastian and Nunn also spent their vacation in Cape Breton and became local celebrities.And the British newspaper This is Bristol reports English traveller Samantha Lazzaris, who booked a vacation in Costa Rica, ended up over 2,000 kilometres away in Puerto Rico because her travel agent got the airport codes wrong when booking her flight.After the Dutch pair ended up in the wrong Sydney, people writing in a forum on the aircraft spotters website air-lines.net recounted other tales they've heard."Happened to an American friend of mine last summer.He was all set to bike from Newfoundland to Boston (using ferries, of course) and only realized the errors of his ways when he was sitting in Montreal airport waiting for his connecting flight.He ended up going to New Brunswick instead," commented one member."This has happened many a time in the U.S.I remember reading a story many years ago that an unaccompanied minor was travelling to see his grandparents and landed in Norfolk, Nebraska instead of Norfolk, Virginia," wrote a second.Another recalled an unfortunate woman who was supposed to go to Goa, India but was sent to Genoa, Italy, instead - again because her travel agent booked her with the wrong airport code."This situation happened other times," said Tavoloni, adding his friends don't believe his updated Facebook status."My friends think it's a joke," he said with a chuckle.Olson threatens to sue over benefits By Meagan Fitzpatrick nd Laura Stone Canwest News Service OTTAWA - Serial killer Clifford Olson is threatening to sue'the federal government if proposed legislation to revoke Old Age Security and Guaranteed Income Supplement payments for convicts is passed.The government was prompted to introduce Bill C-31 after it came to light a few months ago that Olson, 70, is receiving $1,100 every month in federal income supplements.The cheques are deposited in a trust account while Olson serves his 11 consecutive life sentences in a Quebec penitentiary for the murder of 11 children in British Columbia in the early 1980s.The bill, introduced by Human Resources Minister Diane Finley in early June, seeks to repeal the seniors' benefits for 400 federal prisoners serving sentences of two years or more, and the government is also negotiating with the provinces to cut off benefits for inmates in provincial jails, which house offenders serving less than two years.In a letter sent to the federal government, Olson writes, "Hook forward to a court case Iwill be bring if the Bill you want to remove my Old age Pension Ihave paid into, (sic)" A spokesman for Finley said the government stands by the legislation and is fully committed to it."Clifford Olson's desire to maintain his taxpayer-funded entitlements is deeply insulting to his victims and their families.Our bill is the fair and right thing to do," said Ryan Sparrow, Finley's director of communications.The benefits, which are paid out of general tax revenues, are designed to help seniors meet their basic needs and, since food and shelter for inmates are already covered by public funds, there is no reason for taxpayers to also fund income support, Finley said when she introduced the bill.A lawyer who has represented Olson in the past, Bob Shantz, said he wasn't aware of the convict's interest in suing the federal government."I deal with him from time to time, but I'm not representing him with respect to anything like that,"the B.C.lawyer said."Him suing is not a surprise one way or the other," Shantz added.If Olson does proceed with a lawsuit, it would be interesting to see if it had any merit, given all the protections that are afforded to Canadians -whether they are in prison or not -under the Charter of Rights and Freedoms, said Shantz."It will be interesting to see how that all plays out," he said.Kevin Gaudet, director of the Canadian Taxpayers Association, said Thursday that he's anxious for Parliament to pass the bill that would cut off Olson's cheques."The sooner we can get this done and the sooner we can cut him off, the better it is,"he said.The association was among those lobbying the government to end the benefits.The bill was introduced shortly before MPs left Ottawa for the summer.Parliament resumes Sept.20.Dating scam bilks 80-year-old out of $80,000 Canwest News Service RICHMOND, B.C.- An 80-year-old man found himself scammed out of $80,000 through online dating by a supposed British nurse who wanted to come to Canada.The only action the octogenarian got from his dating site was numerous requests for money, which the elderly man would send in increments of about $1,500.Online dating has opened up new frontiers to scammers, and RCMP are warning residents to be suspicious.Police say the man may have to sell his home."This is an example of why it's important to provide senior citizens with information they need to recognize common or known types of crimes targeted specifically at them," says Cpl.Sherrdean Turley of the Richmond RCMP.Richmond News The Record ne wsroom@sherbrookerecord.com Friday, July 9, 2010 Pages Surreal characters Cont’d from page 2 “Someone suggested it be done as a one man play so I siphoned it down to these four characters and they are four very different people.” The three men and one woman are certainly different.Giovanni Marino is originally from Italy and struggles through his thick accent and broken English; Johnny “fever” McDermott is precisely a 76-year old bus driver in Gander and Frankie Shroder is a fireman from Brooklyn.Out of all of these lush characters, the hardest one for McK-inven to tackle was middle-aged Sherry Jones a “good Christian woman from Georgia”.“I wasn’t sure about having Sherry because she’s got this thick, thick accent but then I started trying it out and people really seemed to enjoy her,” said McKinven who adds that the character of Shroder was also difficult due to its emotional content.“A lot of the characters bring comic relief to the show but Frankie is a fireman so he is more serious and he describes the firemen that aren’t there anymore and his brother, also a fireman, who died in 9/11.He brings the situation back to reality.” The performance is not only unique in its content or because of the home-grown playwright, but it’s the interactive and occasional improvisational manner in which McKinven brings his characters alive as they celebrate their present day reunion of their “week-long international slumber/kitchen party” on the Piggery stage.When the play premiered earlier this week, McKinven was shocked by the support and reception.“I came from the back expecting to see maybe 30 people in the seats, I thought that’d be a good number to start with and I way floored because there must have been about 80 there,” he said.“When I talked to them after the show they really were blown away.” The next performance of They Came From Away takes place this Saturday, July 10, at 8 p.m.at the Piggery Theatre, 215 Chemin Simard, North Hatley.Additional dates may follow this summer.Tickets cost $10 and can be ordered by calling The Piggery at 819-842-2431.Studies show kids less likely to experiment if not exposed to smoking Winnipeg Free Press WINNIPEG - Two new studies show that kids are less likely to experiment with smoking if they're not exposed to smoke in the home or car - even if their parents smoke.The studies were done by researchers at the University of Manitoba and CancerCare Manitoba."We want parents to know they probably have more impact on their kids than they realize," CancerCare researcher Janet Nowatzki told a news conference Thursday morning.U of M nursing Prof.Annette Schultz said that when parents and/or siblings smoke, there is no ban on smoking in the house, and children are exposed to smoking in a vehicle, "They were much more likely to be the ones who would experiment." Healthy Living Minister Jim Rondeau pointed out that as of next Thursday, there will be a $200 fine for smoking in a vehicle in which there are children under 16.$78 million in Gas Tax revenue for Townships Kelly McDevitt Sherbrooke The provincial and federal governments have announced major funding projects for over 60 cities, towns and municipalities in the Eastern Townships and surrounding areas.The announcement was made last Tuesday by Minister of Natural Resources of Canada, Christian Paradis, and President of the Treasury Board and Minister responsible for the Estrie region, Monique Gagnon-Tremblay, on behalf of Laurent Lessard, Quebec’s Minister of Municipal Affairs, Regions and Land Occupancy.The funding, totaling over $78 million over the 2011-2014 period, will be allotted to communities in the Richmond, Johnson, and Saint-François ridings, as well as to the City of Sherbrooke, as part of the federal-provincial agreement on the transfer of federal gasoline excise tax revenues (TECQ).The tax agreement, signed in 2005 between the federal and Quebec governments, provides funding from the federal gasoline tax for municipal and local infrastructure and sustainable development projects such as the repair and maintenance of drinking and wastewater systems, local roadwork, solid waste management, energy efficiency in buildings and public transit.“In 2008, our government responded to the call from municipalities by announcing the extension of the Gas Tax Fund and by doubling the transfer to $2 billion per year across the country.This support will help create jobs and improve the quality of life of Canadians,” said Paradis in a statement.Among the 27 communities to receive over $18.85 million in funding in the Johnson riding are Stoke, Ulverton, Maricourt, South Durham and Racine.Windsor, Valcourt and Acton Vale will each see over $1 million dollars of this funding for infrastructure and public transit projects.Thirty-one Richmond area municipalities, including the town of Richmond, Asbestos, Cleveland, Danville, Warwick, Saint-Georges de Windsor and Mount Ham area communities will be allotted over $19.5 million in funding; in the Saint-François riding, Coaticook, Compton and Waterville will see over $3.8 million.By far the largest beneficiary in the Townships is the City of Sherbrooke, which will receive over $36 million from the TECQ agreement.“These new funding measures wrll help the City of Sherbrooke to plan its infrastructure investments according to its needs and priorities,” said Minister Gagnon-Tremblay.“This is an excellent opportunity for municipalities to take advantage of a stable, reliable and predictable source of funding to carry out projects that are essential to the development of our communities and improving the quality of life of residents.” Since 2005, the province has received $1.151 billion from the TECQ agreement and contributed another $475.5 million.Another $2.6 billion in revenue is expected for Quebec over the 2011-2014 period, including over $2.1 billion for drinking water, roadwork and wastewater projects.Sherbrooke driver injured in Ontario identified By Corrinna Pole Superior East Ontario Provincial Police (OPP) have released the identity of a Sherbrooke man involved in a serious accident last week in Ontario.Michael Thomas Walsh, 22, was driving a 2004 Elantra south of White River, Ontario onTransCanada Highway 17, when he lost control of his vehicle causing it to roll over into a ditch.Superior East OPP spokesperson constable Roly MacDonald says Walsh and his two passengers- who were also male, 22 years old and from Sherbrooke - were on their way to a fishing trip when the single vehicle accident occurred around 9:35 a.m., on Friday July 2.The accident completely demolished the Elantra according to MacDonald.The passengers whose names were not released, sustained minor injuries.They were treated at the Lady Dunn Health Centre in Wawa, Ontario.“The two that were treated and released were lucky to have minors injuries,” said MacDonald.“They were all wearing their seatbelts.” Walsh, who sustained serious head injuries, was air lifted from the hospital in Wawa to a hospital in Sudbury, Ontario.He remains in “serious to critical” condition said MacDonald.While technical officers with the OPP have concluded their investigation they have not yet released the cause of the accident.If he recovers from his injuries, Walsh is likely to face charges and, according MacDonald, they may be related to speed.de Lennox ville et des enviions Lennoxville and District Community Aid is enhancing the Friendly Visits service which helps promote socialization and breaks isolation among seniors living in the community.If you are interested in volunteering for this service, or are a senior interested in receiving friendly visits.please do not hesitate to contact us at: 819-821-4779 ln th 63609 Page 6 Friday, July 9, 2010 newsroom@sherbrookerecord.com The Record Muslims attending the event declined to stand up during the Pledge of Allegiance, its spokesman wouldn't renounce Hamas and Hezbollah, and things only got worse from there Mosque debate ripe in N.Y.borough By Allen Abel For Canwest News Service STATEN ISLAND, N.Y.- Afraid that radical Muslim extremists will not only take Manhattan, but the Bronx and Staten Island, too - and then there's Brooklyn and Queens - a hundred residents of the Borough of Parks are standing on the sidewalk on a steamy summer Sunday and chanting “No mosque! No sale! No mosque! No sale!” Protest is fermenting in New York City's least-famous fifth.The people of Midland Beach, as this middle-class enclave is known, have more urgent concerns than a frolic on the nearby Atlantic Ocean strand - namely, the fate of a neglected little two-storey dormitory with a crucifix in its brickwork.A few weeks ago.Rev.Keith Fennessy, the parish priest of the nearby St.Margaret Mary Roman Catholic Church, announced that a vacant and careworn building that once had been a convent was going to be sold to the Muslim American Society and converted into a house of Mohammedan prayer.When a noisy community meeting was held to discuss the transfer, the hyper-patriotic protesters tell me, a group of Muslims attending the event declined to stand up during the Pledge of Allegiance, its spokesman wouldn't renounce Hamas and Hezbollah, and things only got worse from there.In the crowd, I meet retired police officer Jim Barile, who tells me that three men who lived within a block of the convent were killed on 9/11.So was the best man at his wedding.In an Irish and Italian neighbourhood heavy with firefighters, cops and sanitation workers - and in a borough whose landfills still are being sifted for atoms of human remains amid the World Trade Center rubble - there is little inclination to take the sons of Islam at their word.Yet the protesters avow that the real issue isn't fear of Muslim extremism; it's where the worshippers are going to deposit their automobiles while they pray.The old dormitory doesn't have its own parking lot.“First, they told us it would be 50 people, once a week," says a woman who works at the church school and whose daughter is on active duty in the U.S.army.“Now they tell us it's going to be 150 people, five times a day.Where are they going to park?” That said, the protesters admit that maybe it is about Muslim extremism, just a little bit.“I don't think I'm ever going to get it out of my heart that terrorists come out of mosques,” says Barile, whose grandfather donated five dollars every week to help to establish the now-deserted convent.“It's not just here,” says the woman at the church school.“They're building mosques in Bay Ridge and Sheepshead Bay in Brooklyn, all along the water.I think they're trying to control the bridges.” In Lower Manhattan, a mosque and Islamic cultural centre are under development just two blocks from Ground Zero.That proposal was endorsed by the local community board by a vote of 29-1.But Staten Island is not Manhattan.“We're demonstrating to get the archdiocese to go against this sale,” Barile says.“This is not the place for another place of worship, a gymnasium, anything.” “They can open a synagogue, for all I care,” says the church school employee, “as long as they have enough parking.” RECORD P.0.Box 1200 SheibrookeJlH 5L6 or 1195 Galt E, SherbrookeJlG 1Y7 Fax for Newsroom only: 819-569-3945 e-mail: newsroora@sherbrookerecord.com Website: www.sherbrookerecord.com Sharon McCully Publisher .(819) 569-6345 Sharon McCully Managing Editor .(819) 569-6345 Michael McDevtit Assistant Editor (819) 569-6345 Stephen Blake Corresp.Editor.(819) 569-6345 Serge Gagnon Chief Pressman.(819) 569-9931 DEPARTMENTS Accounting.(819) 569-9511 Advertising .(819) 569-9525 Circulation .(819) 569-9528 Newsroom .(819) 569-6345 Knowlton office 5B Victoria Street, Knowlton, Quebec, JOE 1V0 Tel: (450) 242-1188 Fax: (450) 243-5155 MAIL SUBSCRIPTIONS GST PST TOTAL Canada: 1 year 120.00 6.00 9.45 $135.45 6 MONTHS 63.00 3.15 4.96 $71.11 3 MONTHS 32.00 1.60 2.52 $36.12 Out of Quebec residents do not include PST.Rates for other ¦services available on request.The Record is published daily Monday to Friday.Back copies of The Record are available.The Record was founded on February’ 7.1897, and acquired the Sherbrooke Examiner (est.1879) in 1905 and the Sherbrooke Gazette (est.1837) in 1908.The Record is published by Alta Newspaper Group Limited Partnership.PM#0040007682 Return undeliverable Canadian addresses to The Record, 1195 Galt East, Sherbrooke.QC JIG 1Y7 Member ABC, CARD, CNA, QCNA 4'X'* SURE r IT'S > AT THE TOP OF THE NEWS WHEN YOUR CLIMATE GETS AUTTLE WARM.j YcTt Can Achieve ÿniptorn-Free Asthma* We Can www.Asthma.ca 1-866-787-4050 Asthma.ea “People need to go to these sessions—it's about participation—not about entertainment” Letter Dear Editor: I have been reflecting about this position of “Ombudsman” being hired for the Sherbrooke City Council.Once again the term was mentioned in Mark McLaughlin’s informative article “Is it really about money?” Let’s join the 21st century and use the term “Ombudsperson” -there are all kinds of people who live and work in this world.I wish to thank Mark McLaughlin for creating awareness about how the Sherbrooke Council is spending money on televising City Council sessions.People need to go to these sessions—it’s about participation—not about entertainment.If money is such an issue—why spend it so carelessly—and before people squawk—I teach Sociology of Technology—I teach my students to be aware of‘how’ they use technology— and not to let ‘technology’ use them.Enjoy the heat wave! Barbara Hunting Sociologist The Record newsroom@sherbrookerecord.com Friday, July 9, 2010 Page 7 O o ¦ *——4 LI UMNISl *Our team of researchers first sought out ways to cool the sun, but with no success.They were depressed by their failure, so we decided to throw a party for them.Introducing: CouldFX! Jonathan Lahue Are you feeling the heat?Is there an unsightly spot on your shirt from some melted iced-cream?Are you so delusional that you truly believed that the iced-cream was going to cool you down, when it’s obviously packed with sugars that will either be burnt and warm you up, or converted into fat and keep you warmer?Were you actually quite comfortable before you read this, but not anymore because you were reminded that it’s hot?If you answered yes to any of the above questions, you need CouldFX* (pronounced “Cold")! Traditionally, the only way to refrigerate one’s space was air conditioning, however, these units could be quite expensive, not to mention environmentally hazardous.The main problem with the air conditioning systems isn’t the system itself, it’s where the heat is coming from.Our team of researchers first sought out ways to cool the sun, but with no success.They were depressed by their failure, so we decided to throw a party for them in their lab to cheer them up, and installed an extensive array of lighting for the occasion.They were very excited by this, and on the bjg night, in a drunken haze, one of the scientists tripped and grabbed onto a black light to catch himself.He suffered from third degree bums, and remembered nothing in the morning, but fortunately Salas-bury Piersonshnauber, who in a kind gesture that was somewhat influenced by a bribe volunteered to be everyone’s safe ride home, did.Scientific research increased exponentially in the following days, and within a week, we’d established that pretty much anything that uses electricity also produces heat; it was a breakthrough! We had to find a way to get rid of the heat, while still making things work; we were up for the challenge.We looked everywhere, and tried everything, for quite some time actually, then, Salas-bury did it again, and on overtime no less! He was at home, about to throw some junk mail magazine in the recycling, when he noticed the headline, “My moose meat darned well got freezer-burnt!” Another breakthrough! We reasoned that if it was possible to “freezerburn” food, then it would certainly be possible to “freezercook” it.In fact, it would probably be easier.We can’t tell you everything, however, we can tell you that our CouldFX system uses only the latest in Grandma’sFreez-erjam™ technologies.From the moment we install your CouldFX unit (available in 8 x 8 x 8’ (150 000 British Coolness Units (BCU)) and 8 x 12 x 14’ (300 000 BCU) models) outside your home, and use it to power all of your CouldFX certified appliances, you will feel a difference in your life.We’ll even throw in the CouldChilled Cookbook when you buy a CouldFX oven.And if your purchase the CouldFX Pro adapter, you will even be able to power everything else in your house, including, but not limited to, lightbulbs, power tools, deep fryers, and radiators! How exciting! Just make sure that your products have the official CouldFX logo, and simply plug them into the curiously heptagonal Could-Power sockets! It’s that easy! So next time you think about buying an air conditioner, think again, and choose CouldFX (available nowhere)! *Contains: mercury, lead, PVC, VOCs, CFCs, arsenic, chlorine, plutonium, radon, bromine, cadmium, elemental francium (which will explode in contact with water), iodine, and 24 carat gold.Power rating: 520V(AC) - 200A -104 000 W - 597 Ghz — Do not ingest parts, or expose limbs to the CouldPower sockets (unless removing warts).Please note that the makers of CouldFX are not responsible for any injuries or death resulting from the use of their products and the radiation they emit.Thank you.Do numbers matter?Let me count the ways Do they matter to the Divine?By Steven Black We have a love-hate relationship with numbers.During these hot Summer days we watch temperatures climb and speculate about whether or not they will break records.These numbers give us something to talk about with strangers and neighbours alike.They provide television news personalities another topic to fill airtime and they put food on the table for people like Environment Canada's, Dave Phillips.Many people with pensions tied to the stock market pay attention to numbers.Even before the TSX is open in Toronto they are watching attentively to what is happening in Hong Kong or Europe.These are indicators of, the more relevant numbers to come.Trading data stream steadily across countless computer screens.Do you enjoy political controversy?Government spending and Auditor General reports are fun.How many hours of commentary and how much newsprint was used revealing, reviewing and discussing the cost of hosting the G8 and G20?Is there a shortage of real news today?No problem, quote the results of some opinion poll or scientific study and that will fill air time and newspaper columns nicely.Do numbers entertain us?Of course we are interested in sports scores, box office receipts, and how much money Oprah is making.But all such numbers have limited shelf-life and to engage our short attention spans they need to be replaced quickly with some other tantalizing number, count or statistic.But don't make the numbers too big, too challenging or convicting.Sadly, there are important numbers we choose to ignore.When numbers become too large, complex or old our eyes glaze over.We prefer numbers that are easier to understand or those that don't challenge or worry us too much.Remember when Canada reached 100 Canadian Forces personnel killed in Afghanistan?We noticed this tragic milestone.How about 101?I wonder how many of us notice any more now that we have reached 150 military deaths and 4 civilian?Much as this statistic might concern us, how about the number of enemy combatants killed?Or people made to disappear under the heading of "collateral damage." Who is counting these?Who is listening?Remember those early days and weeks when we were trying to comprehend the disaster unfolding in the Gulf?Daily it seemed that estimates of the number of barrels of oil spewing into the water grew.But a lot of oil-tainted water has passed undef the bridge and now we are numbed to the estimated 16,000 barrels per day (630,000 gallons US) still polluting our waters since February 13.Billions of dollars have been spent and promised to stop the leak and clean the mess up.No one can assess the true cost involved, and dollars are inad- equate to measure the cost in terms of life and habitat.Remember the number of Haitians killed, injured or homeless since the earthquake this winter?There are still around 1 million homeless.Not just the number 1 million, but 1 million people with names we don't know.Unknown or forgotten, our attention has drifted to other statistics.Remember HIV AIDS?Now that was news, once.The best numbers I can find date to 2008, with an estimated 33.4 million worldwide living with HIV AIDS.This number does not include those who have died.Do numbers matter?Sometimes they seem only to serve to numb and obscure.Small numbers and big numbers alike.Why else would we walk past a fallen penny without a pause?Why else would we disregard the million-dollar salaries afforded rookie sports figures?Yawn.These seem just too common.Perhaps our ambivalence to numbers lie behind recent consideration of whether or not the government should discontinue the mandatory long form of our Stats Can census?You've heard the quip, "There are lies, damned lies, and statistics." We laugh knowingly when another says, "98% of all statistics are made up." But we should be chilled when we find ourselves agree ing with none other than Joseph Stalin who observed to Winston Churchill in 1945 that, "the death of one man is a tragedy.The death of millions is a statistic." We might too quickly agree with Stalin on this one.He and others like him certainly count on it.There are times when we care keenly about numbers.We want assurance that our banks and accountants are keeping accurate records.We worry about numbers when Revenue Canada requires an audit.Numbers like how many and how' often matter to us when we take our pills.We know how important numbers are when we gather up the kids after an outing and do a count to make sure everyone is there.For our children's sake even "1" matters.Interestingly numbers seem to matter to God too.Jesus assures us that God pays attention to every wildflower, every bird and every hair on our heads.Admittedly the job of counting my follicles gets easier every day, but Jesus' point is that if God considers such numbers to be important, we can be assured He pays attention to every one of us too.He tells us that the Good Shepherd counts hjs sheep and goes looking for the one that is lost.99 out of 100 isn't good enough for Him.The 1 is not just a number, it represents an individual with a name.So according to the Bible every life is considered to be important to God.We can count on it no matter how big the number.This should serve as a reminder to all of us never to stop paying attention when we've heard a large or too-familiar number.Behind such statistics are lives and issues that truly matter. Page 8 Friday, July 9, 2010 ' " til ' » l i » newsroom@sherbrookerecord .com The Record Ontario police to track down extremist charged with promoting genocide First time law has been applied By Kathryn Blaze Carlson ! CanwestNews Service TORONTO - The Ontario Provincial Police have vowed to track down a Canadian extremist who has been charged with promoting genocide, even as the Bangladesh-based fugitive continues to advocate for the “extermination” of Jews on his website.Outgoing OPP Commissioner Julian Fantino announced the charges against Salman Hossain at a news conference Thursday in Toronto, and said that while Hossain may be “laughing at these charges” he will “at some point have to face the music.” “The OPP will pursue whatever opportunities are afforded to us in law - either national or international - that will bring this man to justice,” Fantino said.Hossain - who has eluded hate crime charges in the past, and whose case marks the first time a charge of advocating genocide has been prosecuted in Canada - left Mississauga,Ont.for South Asia sometime before police finished their five-month investigation.Hossain did not respond to repeated interview requests Thursday, but he did react online to the charges under the headline, The Jews and their allies have proven their weakness by charging Salman Hossain.' “Of course by calling for their extermination and genocide, I did the right thing,” he wrote on Filthy Jewish Terrorists, a U.S.-based conspiracy theory website.“The Jews react to it by going through 'legal' channels .It means very little to me.” The charges were welcomed by the Canadian Jewish Congress, which has long pressed the Ministry of the Attorney General - which must approve hate-crimes charges - to streamline the process, and move forward with the case against the 25-year-old.“Auschwitz did not begin with gas chambers, but with words,” said Bernie Farber, CEO of the congress.“Mr.Hos-sain's words and actions speak for themselves, and he must be held accountable under the law.” Deputy Commissioner Vince Hawkes said “there is no doubt” the OPP will “get him,” and said police are working with the Ministry of the Attorney General and the federal Department of Justice to “examine options with regard to extradition." Although Canada does not have an extradition treaty with Bangladesh, Ottawa could still ask Dhaka to arrest and return Hossain to stand trial.At the very least, the approval of charges means he will be arrested immediately if he sets foot in Canada again.Despite this, and despite Fantino's pledge to “shut him down using whatever lawful means are available to us,” Hossain appears unfazed.In Thursday's online post - which was at times cryptic, but more often overt in its calls for the genocide of Jews - Hossain said God will replace him with “hundreds if not thousands of others” and said the “mission will go on.” “At the end of the day, should I get extradited from where I am allegedly located, perhaps maybe assassinated, arrested, locked up or kept in custody, it will make very little difference to the cause,” he wrote.“I am inciting Muslims and other anti-Western forces who are reading this that should I in any chance get taken down, you will have to push forward the mission of bringing in foreign troops to exterminate the Jews and their Allies.” Hawkes said the fact that this sort of hateful rhetoric is available online is —- DESTINATION > CHUS UNIVERSITY HOSPITAL IN EASTERN TOWNSHIPS A UNIQUE.ENRICHING AND STIMULATING ENVIRONMENT PROFESSIONAL CHALLENGES Temporary assignments 2 Cooks/Assistant-cooks Full-time permanent positions 3 Technicians in building mechanics Apply online at www.chus.qc.ca/emploi Subscribe to career alerts and have job ads corresponding to your profile sent directly to your in-box! We * committ to employment equity.Centre hospitalier P I—11 IQ universitaire ^ ^ de Sherbrooke partly what mokes this case especially “heinous.” “The potential for widespread damage to young, and easily impressionable people is enormous,” he said, adding that the OPP takes “hate-mongers" like Hossain as seriously as any other organized crime group.In addition to filing charges and angling for Hossain's extradition, the OPP could also lean on the Mutual Legal Assistance Treaty and ask the United States to shut down the website that posts Hossain's hate materials.“We've been working on that as well,” Fantino said.“We're getting cooperation.” But the prospect of shutting down the website does not seem to rattle Hossain, who essentially scoffed at the notion that axeing the site could somehow muzzle his message.“If they are threatening to shut down the site, it will pop up somewhere else with ease,” he said.“There are other forces at work here.Forces that none can see or hear or even feel except the ere ator.” Hossain, who Thursday wrote that “being a fanatic is not a bad thing if its done for the right cause,” has long been on the law-enforcement radar.The RCMP and CSIS started investigating Hossain at least three years ago, when he began calling for terrorist attacks in Canada.In response, students at the University of Toronto Mississauga launched a campaign to have him expelled.The OPP hate crimes and extremism unit also investigated and brought a case to the Crown but Attorney General Chris Bentley told the Canadian Jewish Congress on Oct.1, 2009, that no charges would be laid because Hossain was in a program to help him rectify his behav- iour.Tarek Fatah, founder of the Muslim Canadian Congress, said that while the case marks “the beginning of the end of political correctness,” he is frustrated Bentley did not follow through with hate-crimes charges against Hossain the first time around.“I'm disappointed that he got away,” Fatah said, adding that Hossain once “targeted” him by labelling him a “traitor.” Last foil, the Ministry of the Attorney General acknowledged that a delay in reaching a decision on whether to proceed with charges is counter-productive.The ministry has since made changes to expedite hate-crimes decisions, and has implemented a 60-day deadline on processing requests.The OPP confirmed that the recent charges against Hossain were processed within the new two-month timeline.National Post, with files from Stewart Bell $450 million set aside for flooded farmers Canwest News Service Flooded farmers across the Prairies will be eligible for $30 an acre in additional aid, the federal and provincial governments announced Thursday.The $450-million fund, approved during a meeting of agriculture ministers that wrapped up Thursday morning in Saskatoon, is to assist farmers who weren't able to seed fields because of heavy rain or have crops under water.Producers will be able to access the fund to help rehabilitate fields, prevent erosion and plant new crops this season, said Alberta Agriculture Minister Jack Hayden.The province picks up 40 per cent of the cost, the federal government the rest.Saskatchewan, the area hardest hit by torrential rains, will receive the bulk of the money, estimated at about $360 million.Calgary Herald EMPLOYMENT OPPORTUNITY Established in 1872, Stanstead College is a small co-educational university preparatory boarding school located on the Canada/US border, 160 km southeast of Montreal It has a student populabon of 200 students in Grades 7 to 12.Our international student body participates in highly struc- tured academic, residential and athletic programs that prepare them for entrance to university.The school is now accepbng applications for 2010-2011 for the following posibon: Admissions Associate The Admissions Associate reports to the Director of Admissions Responsibilities include assisting in all aspects of enrolment management, the generation of inquiries and applications, the testing and assessment of candidates, overseeing admissions events and representing the school at on- and off-campus admissions events.The ideal candidate will be a proactive individual with strong communication and organizational skills.He/she must be enthusiastic, organized, energetic, a good listener and comfortable presenting to large and small groups of people He/she should possess the ability to prioritize and manage multiple responsibilities, excellent administrative and collaborative skills and have a proven ability to work individually and as part of a team.He/she must also be prepared to travel domestically and internationally An individual with demonstrated expen-ende in the area of international recruitment and marketing is preferred.Fluency in French and English is a must.The successful candidate may also be asked to participate in extracurricular life of the school and take on other school-related responsibilities The position is full-time and is year-round, beginning August 1,2010.Applications should be sent in writing with a CV and personal references by July 16,2010 AH applications are welcomed.but only finalists will be contacted for an interview Please write to: Joanne Tracy Carruthers Director of Admissions Stanstead College, 450 Duffenn Stanstead.Quebec JOB 3£0 or jcarruthers@stansteadcollege com The Record | newsroom@sherbrookerecord.com Friday, July 9, 2010 Page We are proud to have this opportunity to serve Governor-General designate vows to uphold Canadian heritage By Tobi Cohen and Mark Kennedy Canwest News Service OTTAWA - Calling him a man who "represents the best of Canada,” Prime Minister Stephen Harper has announced legal scholar David Johnston will be Canada's next Governor General.Johnston, 69, the bilingual president of the University of Waterloo is expected to assume the role Oct 1."My wife and I have always believed that service, whether it is to family, community, university or country is our highest calling," said Johnston in a speech Thursday."We are proud to have this opportunity to serve Canada and our fellow citizens."As the representative of the Queen of Canada, who is our country's head of state, I pledge to be a stalwart defender of our Canadian heritage, of Canadian institutions, and of the Canadian people." Harper and Johnston met earlier Thursday morning ahead of the official announcement."Mr.Johnston has a strong record of public service, a broad base of support and an impressive list of achievements,” Harper said in a statement Thursday morning."He has extensive legal expertise, a comprehensive understanding of government and a deep appreciation of the duties and tasks now before him." Harper chose Johnston upon the advice of a special committee created to look at all the possible candidates.The committee met for several weeks and consulted hundreds of people in the process.A spokesman for Harper said Thursday that the process was deliberately constructed so that Harper would get non-partisan advice and that the next governor general would represent all Canadians, not just the current Conservative government."David Johnston represents the best of Canada," Harper said."He represents hard work, dedication, public service and humility.I am confident he will continue to embody these traits in his new role as the Crown's representative in Canada." Opposition Leader Michael Ignatieff congratulated Johnson and praised his dedication to learning an innovation."As a renowned academic and university leader.Dr.Johnston has inspired many Canadians in the classroom and has brought international recognition to Canada's capacity for science, research and development." Ignatieff said in a statement.Canadian universities lauded the choice of one of their own.The Prime Minister has chosen a person of outstanding accomplishment, deep integrity, with a profound faith in Canada's future," said Paul Davidson, president of the Association of Universities and Colleges of Canada."David Johnston has been tireless in promoting the values and institutions that build a strong society, and is a passionate champion for Canada." McGill University also congratulated its former principal."David Johnston has made an enormous contribution to higher education in Canada," said Heather Munroe-Blum, McGill's current president and vice-chancellor.'We at McGill are absolutely delighted to see this inspired choice to be the Queen's representative in Canada.His appointment is both a recognition of his prodigious tal- ents and sterling reputation, and an important symbol of the vital role of higher education, research and innovation to this country's prosperity and progress in the global community," Munroe-Blum said.The Queen was informed of the choice recently and she had a brief exchange with Johnston on Monday when the two met informally at an event in Toronto during the Royal visit.Johnston is expected to travel to London later this summer or in September to meet the Queen and to discuss his term as governor general.Johnston is known for his non-partisan status and extensive legal background.He holds a bachelor's degree from Harvard, a law degree from Queen's University in Kingston, Ont., and another from Cambridge in England.Also a companion of the Order of Canada, Johnston was the head of Montreal's McGill University and a dean at the University of Western Ontario in London, Ont.He has also taught at the University of Toronto and Queen's University.Johnston's legal training could come to the fore of Canadian politics if he, like current Gov.Gen.Michaelle Jean, has to leave the usual ceremonial aspects of the job and wade into constitutional matters in an era when minority governments are increasingly common.His presidency of the University of Waterloo has coincided with its emergence as one of the world's premier centres of excellence in high technology.Bom in Sudbury, Ont., he was twice selected to the all-American hockey team while at Harvard.He is also a marathon runner.Canadians might also remember Johnston for his role as moderator during the storied "You had a choice" exchange in the televised leadership debate between Brian Mulroney and John Turner in 1984.Johnston has also appeared on television as moderator of a PBS show called The Editors, which explored Canada-U.S.relations.More recently, Harper turned to Johnston to write the terms of reference for the inquiry headed by retired justice Jeffrey Oliphant into the business relationship between Mulroney and German businessman Karlheinz Schreiber.The academic lives with his wife, Dr.Sharon Johnston, on a farm in the small town of Heidelberg, Ont.They have five adult daughters and seven grandchildren.According to a statement on the Governor General's website, "the Governor General represents Canada during state visits abroad and receives Royal visitors, heads of state and foreign ambassadors at Rideau Hall and at the Citadelle of Quebec." Johnston is set to take over for Jean, whose term officially ends on Sept.27.Jean will then begin a four-year post as special envoy to Haiti for the United Nations.A relative unknown when she first stepped into the role on Sept.27,2005, Jean became a favourite among the masses both within and outside Canada.Jean was the third woman to hold the post and among the youngest to reside at Rideau Hall with her Quebec filmmaker husband Jean-Daniel Lafond and school-aged daughter Marie-£den.Fluent in five languages, the award-winning Radio-Canada and CBC television journalist fled her native Haiti during the authoritarian regime of Francois Duvalier at age 11.» I 1 r , ‘i , TV, « ¦» i' WIKIMEDIA 9r MUl Governor-General designate, David Johston She settled in Quebec and studied languages and literature at the Université de Montreal before continuing her schooling in Italy.During her mandate, she launched a new Governor General's Award in recognition of culinary and gastronomic excellence and won over many hearts during an emotional visit to her native Port-au-Prince after Haiti was ravaged in an earthquake.Jean's reign was not without controversy.While her appointment by former prime minister Paul Martin was viewed by some as a shout out to young Quebecers, it initially drew criticism from both sovereigntists and federalists.The dual French-Canadian citizen bowed to pressure and renounced her French citizenship before taking office, but it took a little longer for her to deal with allegations of separatist ties.Her husband counts hard line separatists among his friends and once produced a documentary with members of the FLQterrorist organization, but refuted some of the more incendiary allegations put forward by sovereigntists who balked at the couple's new role.Jean eventually released a statement declaring her loyalty to Canada and denying she had ever been a separatist.She invited criticism once again when prominent abortion rights activist Dr.Henry Morgentaler was appointed to the Order of Canada and was later scolded for promoting herself as Canada's head of state.Canadian monarchist and constitutional experts quickly pointed out that she was in fact the Queen's representative in Canada - but it wasn't until Harper stepped in that she began to use the correct phrasing.She drew both praise and derision when she ate a piece of raw seal heart during a trip to Nunavut last year and touched off much controversy when she decided to follow constitutional precedent and prorogue Parliament at Harper's request in December 2008.The alternative would have been to allow a non-confidence vote to take place, which would have placed her in the difficult position of having to dissolve Parliament and call an election just weeks after the last one, or potentially, to accept a pitch by the Liberals, New Democrats and Bloc Québécois to form a coalition government.Centre de santé et de services sociaux de Memphrémagog 300 C à 400 C Heat waves are deadly serious .be cautious! Keep an eye on vulnerable people / People with mental disorders / Disabled people / Elderly people with chronic diseases / People who take tranquillisers, diuretics or anti-cholinergics / Young children (0 to 4 years old of age) / People who take part in strenuous activity (jogging, bicycling, etc.) / Construction workers (or outdoor manual labour) or people who work in places where heat is emitted through industrial processes (bakeries, dry cleaners,etc.) Basic preventive measures / Drink plenty of fluids before you feel thirsty, unless contraindicated / Avoid drinks that contain alcohol, caffeine or large amounts of sugar (coffee, tea, colas) since they cause you to lose body fluids / Stay in a cool air-conditioned place, or in the shade / Avoid strenuous activities / Protect yourself from the sun by wearing lightweight, light-coloured clothing and a hat / Take a cool shower or bath as often as necessary / Use an air-conditioner to cool your home or spend a few hours in an hair-conditioned place In case of heat exhaustion, heatstroke or cramps Call Health information line 819-843-2572 or 1-800-268-2572 (toll free) |
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