Leadership Montréal = Leadership Montréal, 1 mai 2001, Anglais

The Western part of Montreal Island: the largest technology cluster in Canada.To read in page 3, an economic profile of this sector «r PUBLISHD BY THE BOARD OF TRADE OF METROPOLITAN MONTREAL May 2001 Volume 4 number 4 EDITORIAL CANADA IN A FREE-TRADE CLIMATE Agenda Every information and networking activities ¦B) INDEX forum - continued 5 partners 6-8 activities 17-19 Special ACADEMY OF GREAT MONTREALERS PRESENTS ITS 23rd GALA ?By Madeleine Murdock reated in 1984, the Academy of Great Montrealers—an institution under the auspices of the Board of Trade of Metropolitan Montreal—celebrates the achievements of four individuals from four different sectors who have set themselves apart by their exceptional contribution to Montreal's growth and to the quality of life of their fellow citizens.Inaugurated in 1978, the annual gala, which this year will be held on June 14, honours the members of the Academy's expanding circle.Continued on page 4 jj» Economic sector Social sector Mr.Jacques Bougie Mr.Guy Laliberté L’Académie des Grands Montréalais Ms.Michèle Thibodeau-Deguire Dr.Charles R.Scriver Cultural sector Scientific sector SUMMARY FOR JUNE 2001 FORUM HUMAN RESOURCES: Managing, protecting AND DEVELOPING HUMAN ’CAPITAL in the knowledge^ BASED COMPANY Strategic workers: the spark that ignites the economy Contact Sylvie Paquette at 871-4000, extension 4015 Leadership Montréal ] will get an update from' | experts Take advantage of this forum to promote , your services.Forum BUSINESS AND E-COMMERCE: NO MORE EXCUSE NOT TO GET ON BOARD All the necessary services are available in THE METROPOLITAN AREA TO ALLOW BUSINESSES AND GOVERNMENTS TO CAPITALIZE ON AVAILABLE TECHNOLOGIES n By Françoy Roberge e cannot anticipate all the consequences of the new generation of technologies that are now available," says Perry Marshall, CGI vice president, marketing and emerging technologies."Alexander Graham Bell could not have foreseen that one day in the near future SMBs, whose limited financial and human resources heretofore presented -Continued on page 5 them from launching in e-commerce, can now make the leap thanks to low cost, e-commerce solutions.* - V.© MERCK FROSSI ¦ ROYAL BANK FINANCIAL GROUP Discovering today for a better tomorrow.- - ‘ - ' ¦.—- Jj I.¦!.I¦ . Leadership Montréal - May 2001 AN EXCELLENT YEAR 2000 FOR STATIONNEMENT DE MONTREAL Société en commandite Stationnement de Montréal reports earnings before royalties of $2.6 million in 2000, a 33.4% increase over 1999 Great emphasis was placed on projects that, in the coming years, should have a positive impact on the Company's internal operations, the profits paid to Ville de Montréal, and the services offered to its clientele.Equipment renewal and its customer-based approach were the focus of the Company's activities.In 2000, the number of parking meters remained stable, while the number of off-street parking spaces fell from 5,010 to 4,828.Revenues At the end of the last fiscal year, the Company posted revenues of $25.8 million, down 1.4% from the previous year.This decrease was due mostly to the lower revenues generated by parking meters, down 1.7% from the previous year.Particularly harsh weather conditions in December were largely responsible for this decline.Expenses The Company's total expenses were $23.2 million in 2000 (including transfers of $8.8 million to Ville de Montréal), down $1 million, or 4.2%, from the previous year.Earnings before royalties The Company reported earnings before royalties of $2.6 million, a 33.4% increase over the preceding year.Under the terms of the concession agreement, earnings before royalties are distributed according to the following profit-sharing formula: 80% to Ville de Montréal; 14% to the Economic Development Fund (Fonds Ville-Marie); and 6% to the Company's Investment Fund.¦ Ville de Montréal In 2000, the Company paid Ville de Montréal a total of $10.9 million (the same amount as in 1999) in the form of taxes, rent, permits, interest on the debenture, compensation, and royalties.Since its founding in 1995, the Company has paid Ville de Montréal a total of $54.7 million in addition to the initial payment of $56.8 million, for a grand total of $111.5 million.« Economic Development Fund (Fonds Ville-Marie) For the year ended December 31, 2000, the Fonds Ville-Marie Economic Development Fund received the sum of $365,274, or 14% of earnings before royalties, in accordance with the profit-sharing formula set forth in the concession agreement.The Fonds Ville-Marie is an initiative of the Board of Trade of Metropolitan Montreal, working primarily to reduce the number of school dropouts and encourage young people to earn their high school diplomas.¦ Investment Fund The contribution to the Company's Investment Fund was $156,546.Under the terms of the concession agreement, this fund receives annually 6% of the Company's earnings before royalties.Prospects for 2001 Beyond renewing its collection equipment, the Company will devote all its energies to pursuing its major objective: meeting the needs of all its customers, from merchants wishing to ensure optimal access to their place of business and resi- dents wishing to park near their homes at a reasonable cost, to shoppers looking for downton parking spaces.Furthermore, the integration of the Company within the "expanded" Ville de Montréal will be one of the new challenges to be met in the coming months.¦ Société en commandite Stationnement de Montréal Testing of new computerized parking pay stations in downtown Montréal Société en commandite Stationnement de Montréal, in partnership with Ville de Montréal, is testing a new approach to managing paid on-street parking.Six (6) parking pay stations began operating on St.Catherine Street between Guy and Crescent Streets.These six multi-space pay stations are replacing sixty-two (62) existing parking meters.The primary goal of this experimental project is to evaluate the level of customer satisfaction.Members of a customer-service team were stationed next to each of the pay stations to explain how they work, answer any questions users may have, and record their comments.The satisfaction of users will thus play a critical role in the evaluation of the experimental project, which will also take into account financial and operational aspects.If the results are positive, other existing parking meters could, in time, be replaced by such computerized terminals.A team focused on customer satisfaction! Make change: it pays! A promotional and information campaign targeting merchants and professionals was developed jointly with the executive directors of various sociétés de développement commercial and tested on Plaza St.Hubert.This new approach aimed to educate merchants about the importance of shortterm parking on commercial streets while reminding them that by making change for customers using parking meters near their stores, they were helping to increase customer traffic in their vicinity and thus enhancing its economic vitality.Given the success of this campaign, it will be repeated in 2001 within several other commercial areas.stationnement de Montréal 2 Published by: Chambre de commerce du Montréal métropolitain Board of Trade of Metropolitan Montreal 5 Place Ville Marie Plaza level, suite 12500 Montreal, Quebec H3B 4Y2 Tel.: (514) 871-4000 Fax: (514) 871-1255 Web site: www.btmm.qc.ca E-mail: info@ccmm.qc.ca President Normand Legault Editor-in-chief Joëlle Ganguillet Managing editor Madeleine Murdock Collaborators Françoy Roberge Madeleine Murdock Production and advertising assistant Sylvie Paquette THE WESTERN PART OF MONTREAL ISLAND BOASTS OVER HALF THE HIGH-TECH JOBS IN METROPOLITAN MONTREAL Over 5,000 enterprises create 200,000 jobs, INCLUDING HALF IN THE FIELDS OF HIGH TECHNOLOGY ?By Françoy Roberge Advertising Johanne Gagné Muriel M.Mireur Design and production Talengo Design Inc.Printer Imprimeries Transcontinental inc./ Division Transmag Subscription fee $25 (9 issues) + taxes ISSN 1480-4638 Legal deposit National Library of Québec National Library of Canada he western part of Montreal Island is home to 80% of Quebec's English population and is the largest technology cluster in Canada, meaning it has the greatest concentration within a limited area of companies belonging to four major sectors of the new economy: aerospace, information technology, telecommunications and bio-pharmaceutical.This economic profile covers all companies located west of St.Laurent Boulevard, the official demarcation point GET THE MOST OUT OF YOUR FLYERS! Leadership Montréal, a useful vehicle at your disposal, offers a selection of advertising spaces or a mass-mailing insert formula.Leadership Montréal is distributed to all 7,000 members of the Board of Trade's network of businesspeople and decision-makers.Join the many other members who choose Leadership Montréal as an advertising medium.We also offer the member-to-member formula, whereby your flyer is sent to members by mail or by fax.For information and rates, contact Muriel M.Mireur (514) 871-4000, local 4083 mmmireur@ccmm.qc.ca between the east and west part of the island.This territory therefore includes the western part of the City of Montreal, with its technology parks and Cité du Multimédia, three of the four universities and three major schools.However, we are not focussing specifically on the Ville Marie district — or business district —, which encompasses downtown Montreal and counts no less than 35,000 jobs in IT and telecommunications consulting services.Besides a large part of Montreal and its clothing district, the western part of the Island includes the cities of Verdun, LaSalle, Lachine, Dorval, Baie d'Urfé, Beaconsfield, Dollard-des-Ormeaux, île Bizard, Kirkland, Pierrefonds, Pointe-Claire, Roxboro, Sainte-Anne-de-Bellevue, Sainte-Geneviève, Senneville, Saint-Laurent, Montreal West, Côte-Saint-Luc, Town of Mount Royal, Outremont and Westmount.All these cities will be part of the new City of Montreal at the end of the year.The exceptional economic wealth of the West Island stems from many sources.Among the factors that explain its growth in sectors of the new economy are the presence of colleges and universities that rival their North American counterparts; the availability of quality industrial land; a choice environment; the presence of vast waterways, namely, Lac Saint-Louis and Lac des Deux Montagnes; the proximity of Ontario and U.S.markets, accessible by good road and rail networks; and the presence of a thriving airport, the third largest in North America in terms of international destinations served.At the beginning of the 20th century, the west part of the Island was not much different than the north part of the city, populated by vast farms, wooded areas and private estates.Less than a century later, these farms have all but disappeared, except at MacDonald College, replaced by high-tech industries that import components and export much of their finished goods around the globe.Compared with Montreal East— Montreal's original industrial hub thanks to its industries with strong ties to port activity—the West has emerged only in the past 50 years and benefits from the fact that its main industries are far from maturity, except of course for clothing-related industries concentrated around Saint-Laurent Boulevard.Today the West Island boasts between 5.000 and 10,000 enterprises, depending on whether businesses with fewer than 10 employees are included.It accounts for 40.000 jobs in information technologies and telecommunications, of which some 20.000 are in Saint-Laurent, over 13,300 in Continued on page 6 — P R E S T I G O U S S P A C li— ¦#** \ Montreal, Laval, Trois-Rivières, Quebec City, Chicoutimi; Office space for rent from 300 ft2 to 36,000 ft2 1 800 463-5261 .-CM INDUSTRIAL ALLIANCE ® INSURANCE AND FINANCIAL SERVICES ® Industrial-Alliance Life Insurance Company 3 Leadership Montreal - May 200! Leadership Montréal - May 2001 CANADA IN A FREE-TRADE CLIMATE __ he privileged trade relationship between Canada and the United States is showing signs of running out of steam as new partners change the world stage.While we have major assets that allow us to remain optimistic, the Board of Trade insists on the importance of a firm position by the Canadian government that will allow us to maintain harmonious relations.Over the past 20 years, global economic growth has been primarily characterized by a continuous increase in international trade.This same period saw the emergence of multilateral organizations such as WTO.Trade agreements (Free-trade, NAFTA, MERCOSUR) also contributed to changing the landscape of the global economy, not to mention new information technologies and e-commerce.31,2001.Quebec is the second largest lumber producer, accounting for 25% of Canada's production.The United States is the leading export market with 60% of shipments.Sir e 1982, this business relationship has been disrupted on a few occasions by trade wars and American protectionism.Twice, American allegations concerning subsidies were refuted.And U.S.producers have once again filed anti-dumping and countervailing duty cases against Canadian producers.Despite these repeated tensions, the Quebec lumber industry maintains that free trade with the United States is the only viable long-term route to ensure competitiveness.In fact, this industry enjoys the support of American consumer associations, which have determined that removing Canadian lumber from American soil would result in a US$2,000 increase in the cost of residential construction.The lumber dispute is only one example among many.Trade in farm products, whether it involves grain or milk products, is not immune to American protectionism.And then there is the U.S.film industry, which frowns on the growing number of movies shot in Canada.Film production spending in Montreal (primarily American) totalled US$337 million in 2000.Given the enormous volume of our bilateral trade, disputes are inevitable and likely to increase.Canada, which is not immune to these dynamics, relies heavily on the performance of its exports, which in 2001 generated almost 50% of its economic activity.A historically advantageous currency rate and the geographic proximity of its American neighbour underpin Canada's economic partnership with the United States, a unique relationship both in terms of its scope and the diversity of their respective shared interests.In 2000, the bilateral exchange of goods and services totalled $700 billion.Trade in goods and services with the United States accounted for 38% of Canada's gross domestic product and contributed to the creation of some 320,000 new jobs in this country.In Quebec, total exports amounted to $62 billion in 1999, 85% of which were to the United States.With the arrival of the new Bush administration at the White House last January, a number of analysts sensed a cooling off in Canada/U.S.relations.And while the rapport established with the new President is very recent, some observers already fear that Canada will lose its status as the preferred trade partner to Mexico and a rapidly developing Latin American market of 500 million consumers.The issue of trade disputes has also resurfaced.For example, the lumber agreement that had given Canada a five-year respite in this longstanding dispute expired on March There are countless assets that Canada can bring up in its trade and economic cooperation discussions with the Bush administration, not the least of which is the prosperity it creates on both sides of the border.Canada is an important source of direct investment in the American economy (over $154 billion at the end of 2000) and constitutes the largest export market for American food products.Beyond that, fuel hikes and electricity shortages in California have made the U.S.more dependent on Canada, their largest energy supplier.In the short term, the Canadian government should make sure to build productive relations with its new American counterparts and seek to settle these disputes through dialogue, consultation and compromise.Establishing such a harmonious climate is all the more necessary since trade liberalization will continue to grow.Already, the free-trade zone of the Americas (FTAA), once established in 2005, will be the most extensive in the world, with one-sixth of the planet's population, or 800 million inhabitants.Normand Legault President Continued from page 1 GREAT MONTREALERS.This year's illustrious recipients are as follows: ECONOMIC SECTOR JACQUES BOUGIE Former president and chief executive officer, Alcan Aluminum Until January 10, 2001, Jacques Bougie was president and chief executive officer of Alcan Aluminum.A top notch corporate leader, he has always espoused sound values, which he once again demonstrated by resigning from his position to devote more time to his family.Mr.Bougie holds a law degree from Université de Montréal and a degree in business administration from Ecole des HÉC (Université de Montréal).These degrees were complemented by management courses in the International Management Program (Canada-Japan).Mr.Bougie joined Alcan in 1979 as manager of Beauharnois Works, part of Alcan's Smelters and Chemicals Limited.From 1981 to 1989, he held various positions in Winnipeg, Toronto and Montreal in major project development, planning, general management and processing.He was vice-president of various divisions and in July 1989 was named president and chief operating office of Alcan Aluminium.Four years later, in November 1993, he ascended to the helm of the company as chief executive officer.Jacques Bougie made his mark and leaves quite a legacy behind him.The recipient of many honours and decorations, Mr.Bougie is an Officer of the Order of Canada.SOCIAL SECTOR MICHÈLE THIBODEAU-DEGUIRE President and executive director of Centraide of Greater Montreal Michèle Thibodeau-DeGuire is a woman of firsts: one of the first women to study at École Polytechnique; the first woman to obtain a degree in civil engineering; the first woman consulting engineer in Quebec; the first woman to be appointed general delegate abroad.to name just a few.Michèle Thibodeau-DeGuire worked as an engineer for close to 20 years.Indeed, we owe several bridges and concrete structures to her efforts, including the walls of the Décarie Expressway.institution.Referred to as the "Centraide dynamo," she has brought the organization closer to the people and enhanced its regional visibility by mobilizing the leaders and decision makers of various sectors of activity.CULTURAL SECTOR GUY LALIBERTÉ Founding president of Cirque du Soleil Accordion player, stilt walker and fire eater, Guy Laliberté used his talents as a daring visionary to transform a troupe of street entertainers into a cultural corporation whose productions are acclaimed around the world—and all this in just 17 years.Guy Laliberté's creativity and many talents have helped elevate circus arts to the ranks of the great artistic disciplines by blending cultures and acrobatic and artistic disciplines into what is today Cirque du Soleil's trademark.He was also the guiding hand behind the team that has created every show since the company's inception in 1984.His managerial skills and ability to bring people together enabled the Cirque to, among other things, secure the necessary funding to develop its activities and to establish a major network of international partners.He is also one of the main creators of the "Cirque du Monde" program, developed in collaboration with Jeunesse du Monde and Oxfam-Québec.A model for young entrepreneurs and one of the best-known promoters of Quebec expertise abroad, Mr.Laliberté not surprisingly participates in most of the major business forums in the country.In 1997 his achievements earned him the Québec government's highest distinction, the Ordre national du Québec.SCIENTIFIC SECTOR CHARLES R.SCRIVER Alva Professor of human genetics, McGill University Montreal Children's hospital Physician, pediatrician, and researcher, Dr.Scriver has made exceptional contributions to the development of human genetics in the nearly 50 years he has devoted to the field.He has over 500 scientific publications to his credit and according to his peers can easily be called the "father of modern genetics in Quebec." In 1982, she was appointed Quebec's general delegate to New England.From her office in Boston, she carried out various mandates for the Quebec ministère des Relations internationales.As the head of public relations, she experienced the tragedy of the Polytechnique in December 1989.It was she who set up the support services for the stricken families and students.Since April 1991, Michèle Thibodeau-DeGuire has been at the helm of Centraide.A determined woman who knows how to surround herself with the right people, Mrs.Thibodeau-DeGuire breathed new life into this philanthropic He is the senior editor of a treatise on genetic and metabolic diseases that is considered a reference in the field.He founded the De Belle laboratory for biochemical genetics at the Montreal Children's Hospital, which has played a key role in the study of inborn errors of metabolism and genetic disease.And it was Dr.Scriver who took the initiative in the 1960s to convince the government to require milk producers to add vitamin D to milk.|g|>ntinoed on page 16 BUSINESS AND E-COMMERCE.Continued from page 1 (100 years in the history of humanity is a mere blip!) people would be conducting business in New York, Montreal and Tokyo from their cell phone or online Palm Pilot while basking in the sun on Saint-Kitts!" "We are now on the threshold of encounters of a "third" or "fourth" kind.Initially conducted face-to-face, business was later carried out in part by mail.The telephone era came next followed by the Internet.And now we are in the era of convergence.In the near future people will be able to see each other on screen when they communicate from a distance and have at their fingertips all the knowledge available in the vast connected networks on the planet." "The important thing for business, governments and their customers and partners is for these technologies to be used primarily to meet their needs and carry out their mission.Technology is not an end but a means to improve communication and transactions between people and enterprises.That's what we tell our customers." Naturally, it is these very customers who are driving the shift to e-business and e-commerce.Next-generation wireless Internet, not to mention the new habits being developed by the population, will considerably increase Internet demand.We have all come across seniors who are already adept at using the Internet to send letters, photos, images, voice messages and music to family and friends, often to other countries.This new technology is being adopted at an unparalleled pace.And businesses have no choice but to acquiesce to this exploding new type of demand.The past decade saw these technologies blossom and the Internet spread across the planet.While some users and developers of this convergence technology made typical mistakes, many others created sustainable products, enterprises and networks.During much of the past ten years, Quebec lagged behind, with both households and business connecting at a much slower pace than their Canadian counterparts.However, recent studies show that we're catching up.And this could not have happened at a better time, because Quebec companies and organizations that are now ready to leverage the Internet can learn from their predecessors' mistakes as well as choose from a much greater variety of services.Large enterprises can turn to leading consulting firms to help them develop an e-commerce strategy.CGI, LGS, DMR, EDS, Cognicase and SAP employ thousands of professionals, many of who are based right here in Montreal, to help companies get online.Larochelle Gratton, for example, focuses almost entirely on e-commerce solutions.Montreal also has large companies that specialize in the creation and management of large Websites.Nurun is a global agency specializing in interactive strategies, including e-business platforms, designed to support the multi-channel sales, marketing and product distribution activities of it's clients (e.g.: L'Oreal, Danone, Air Canada, Rona, IBM, GM, etc.).Nurun has offices in Canada, United States, France, UK, Italy, Spain, and Chile.Telcos, for their part, are also relying heavily on technological convergence and making Internet and e-commerce services one of the core areas of their business.For example, the BCE Group has a stake not only in CGI, but also in numerous Internet service providers.The company also has subsidiaries such as BCE Emergis.Other companies, notably AT & T Canada, deliver Website and server hosting, online computerized systems, as well as communication links around the world.Good news for SMBs SMBs, especially in the retail sector, whose limited financial and human resources heretofore prevented them from launching into e-commerce, can now make the leap thanks to low-cost, turnkey e-commerce solutions.As well, some banking institutions, such as the Business Development Bank of Canada, are now offering a broad range of financing tools to help them get connected, while chartered banks are providing transaction services, as is the case with National Bank (in partnership with Cognicase).And for those who are still Internet-shy because they don't feel they know enough, the Electronic Commerce Institute, a subsidiary of the Board of Trade of Metropolitan Montreal, offers information sessions and intensive e-commerce management courses.All these services are designed to help enterprises and organizations in Metropolitan Montreal integrate electronic commerce into their business operations.Continued on page 9—Jo» For everyone who believes in dot.coms The Web is radically changing your industry and you want to be a part of this change?And that’s precisely where BDC comes in.We can help you establish a Web presence, promote yourself online and, most importantly of all, start making money through e-commerce.1 888 INFO BDC / www.bdc.ca Canada BDG Business Development Bank of Canada In Business For Small Business jT* £ Products, Services, | Web site, \ Contact centre.We, r.redefine the focus of e-business.a Quebecor company v It Starts with the customer Through our customer-centric multi-channel approach we have helped our clients use the Internet to initiate a dialog with their customers and meet their ever increasing needs and expectations, thus increasing loyalty, along with sales and profits.514.392.1292 toll free: 1.877.696.1292 www.nurun.com THE INTERACTIVE AGENCY BRINGING TOGETHER STRATEGY, E-MARKETING, DESIGN AND TECHNOLOGY 5 Leadership Montréal - May 2001 Leadership Montréal - May 200 i Continued from page 3 THE WESTERN PART OF MONTREAL ISLAND.West Island municipalities, and 7,000 in Montreal, Town of Mount Royal, Verdun and LaSalle.The latter are essentially manufacturing jobs that exclude large service companies.Job growth in IT and telecommunications was some 30% between 1997 and 2000, with a peak of 57% for the West Island, strictly speaking.The aeronautics sector boasts 28,000 jobs on the West Island, or nearly 60% of the entire metropolitan workforce in this field.Bio-pharmaceuticals, including generic drug manufacturers and the entire bio-technology sector, account for almost 15,000 jobs in the west part of the Island, or over 75% of all the jobs in this sector in Metropolitan Montreal.Jobs in this sector, in the west part of the Island, increased by more than 60% between 1997 and 2000."The development of leading-edge industries in the West Island goes back to the 1950s," states George Nydam, industrial commissioner of the West Island Business Development Council for the past several years."The first companies in the telecommunications sector were RCA, which moved its facilities out here in the early '70s, giving rise to Spar Aerospace (EMS) a few years later, and MPB Technologies, followed by Harris Farinon, today referred to as Harris." "The aerospace sector includes Air Canada, which has set up major aircraft maintenance facilities near Dorval Airport and Canadair, which today employs nearly 3,800 people and continues to operate from its original location in Cartierville, next to the Cartierville airport (the first commercial airport in Canada).Canadair was at the origin of Bombadier Aerospace, an employer of some 12,000 people in Saint-Laurent, Montreal and Dorval.Rolls Royce also set up operations on the West Island, where it pursued international mandates, first for the maintenance of large motors, then for the production of industrial gas turbines."Dorval Airport has also played a key role in the industrial expansion of the West Island," add Mr.Nydam and Louise Hamelin, executive director of the Montreal West Island Chamber of Commerce.The airport was responsible for the implementation of numerous head offices of large European companies that chose Montreal as their North American headquarters."However, in the 1970s, when Canada made Toronto its second point of entry for European carriers, a number of these head offices moved there.Until 1975, many European companies had their North American head offices here.The first referendum in 1980 set the stage for the first exodus, followed by another migration when the language laws were toughened.All told, we lost many head offices," points out Mr.Nydam, "the likes of Siemens, Nortel and Spar."Nevertheless, investments in the high-tech sectors continued to grow." "Our high-tech sector stills boasts well trained and more stable manpower than many other urban centres, more bilingual and even multilingual," conclude Mr.Nydam and Mrs.Hamelin."And advantageous tax policies also contribute to sustaining the development of high-tech firms." Upward trend for the pharmaceutical SECTOR AFTER A BUMPY RIDE The West Island is home to many pharmaceutical and bio-technology firms.Over the years, following the global consolidation of these industries, the region has kept most of its major companies conducting fundamental research.The following are located in the west part of the Island: Abbott Laboratories, AstraZeneca, Wyeth-Ayerst, Clin Trials, Bristol-Myers Squibb, Hoechst-Roussel, Glaxo-Wellcome, Rhône-Poulenc, Galderma, Mallinckrodt, Novartis, Pfizer, Lab, Pharmascience, Phoenix International, Schering-Plough, Smith & Nephew, Covance, and Merck Frosst, one of the oldest companies and today a leader in fundamental research in Greater Montreal.Moreover, the Institut de recherche en bio-technologie is also located in the western part of Montreal.Merck Frosst, with one of its main research laboratories Continued on page 10 Your World Business Network World Trade Centre Montréal World Trade Centre Montréal 380, Saint-Antoine Street West Suite 2100 Montréal [Quebec) H2Y3X7 Tel.: [514] 849-199S /1-877-590-4040 Fax: : [514] 849-3813 info@wtcmontreal.i www.wtcmontreal.com Institut du commerce électronique Electronic Commerce Institute Pierre Langelier President and general manager Electronic Commerce Institute ai.Es 2001-2002 CANDIDATURE PROCEDURES FOR THE BOARD OF DIRECTORS OF THE BOARD OF TRADE Keeping an Eye ave you heard of the strategic watch - a management tool that has become indispensable to company decision-makers?Or perhaps you are more familiar with the terms "strategic alert," "business intelligence," or "competitive intelligence"?Whatever you choose to call it, the strategic watch is a monitoring process through which companies acquire information about the evolution of their socioeconomic and technological environments.This process provides decision-makers with timely, up-to-the-minute information concerning innovations and business opportunities critical to decision-making, allowing them to map out effective shortterm and long-term business strategies.The strategic watch - who and why Any company can benefit substantially from being on "strategic alert." In "A Look at the Link between Competitive Intelligence and Performance," by James J.Cappel and Jeffrey P.Boone (Competitive Intelligence Review, summer 1995), the authors compared the performance of companies making relatively high use of competitive intelligence and others in the same sectors that did not.While the study is a few years old, the results indicate a strong link between the use of competitive intelligence and financial success.Companies on strategic alert outperformed others in the following three key areas: sales revenues, market share, and profitability.on the Future For example, the average sales revenues generated by companies on strategic alert were US$9.8 billion, compared to US$1.02 billion by companies in the same sector that did not use competitive intelligence.The former companies enjoyed a 5.4% market share, compared to 0.8% for the others.And profitability (earnings per share) was assessed at US$1.24 for companies on strategic alert compared to a loss of US$0.07 per share for those that were not (see chart).* Corporate decision-makers are often inundated with information, data, and documents.But how are they analyzed?How can the available resources be used to their full potential and this wealth of information employed to ensure higher profits and greater employee and customer satisfaction?The Electronic Commerce Institute - a significant partner of Quebec companies, whether or not they are already involved in e-business - offers a full strategic-watch service providing businesses with valuable information about their market, their competitive position, and market and IT trends needed to formulate effective business strategies.For more information: institut@institut.qc.ca *For more information, visit the Web site of the Society of Competitive Intelligence Professionals (www.scip.org).¦ Here is the text from article 35 from the General by-laws regarding the procedure for nominations to the board of directors: No later than March 31 in each year, the board of directors appoints a nominations committee.The committee shall recommend to the members the names of individual candidates to serve on the board for the following year and recommend to the board the names of individual candidates to serve on the executive committee and as officers of the corporation for said year and deliver such names to the executive vice-president by August 15 of each year.Any member may nominate candidates for the board provided that such nomination is in writing, supported by the signatures of at least ten other members and received by the executive vice-president no later that July 31 in such year.The executive vice-president shall be obligated to submit such nomination to the nominations committee for its consideration.The executive vice-president shall ensure that the names of all individual candidates duly nominated to serve on the board for the next year be distributed to the members in accordance with bylaw 14.Nominations committee for 2001-2002 COMMITTEE CHAIRMAN Normand Legault President of the Board of Trade MEMBERS Guy Fréchette First vice-president of the Board of Trade Pierre Laferrière (former president) Senior vice-president, Business networks and knowledge Telesystem Ltd.David McAusland (former president) Senior vice-president, Mergers and acquisitions and chief legal officer Alcan Aluminium Ltd.Michelle Courchesne Executive vice-president, Communications Cognicase Daniel Larouche Vice-president GPC International Manon Vennat Chairman SpencerStuart Board of directors of the Foundation of the Board of Trade The procedure and the dates for nominations to the board of directors of the Foundation of the Board of Trade are the same as those for the board of directors of the Board of Trade, except that the names of the proposed candidates for the executive committee or for the board of directors have to be addressed to the president of the Foundation (General bylaws, article 31) Nominations committee for the Foundation for 2001-2002 COMMITTEE CHAIRMAN J.Marcel Daoust Chairman of the Foundation MEMBERS C.Stephen Cheasley President of the Foundation Paule Doré Executive vice-president - Corporate affairs CGI ManonVennat Chairman SpencerStuart ¦ Bell THE BEST RUN E-BUSINESSES RUN by SAP.Com Internet Services Provider The Electronic Commerce Institute is supported by: Canada Economic Development, ministère de l'Industrie et du Commerce du Québec, ministère des Affaires municipales et de la Métropole and also the Conseil du trésor.MAY-JUNE 2001 Starting May 9 Programme de certification en affaires électroniques (en français) June 5 - a.m.Planification des affaires électroniques (en français) June 12 Cybermarketing B2B : relations d'affaires interentreprises (en français) Information: institut@institut.qc.ca Tel.: (514) 840-1288 Count yourself in! Type of company Sales revenues Market share Profitability Companies on strategie alert US$9.8 billion 5.4% US$1.24/share Companies not on strategic alert US$1.02 billion 0.8% US$-0.07/share zz Leadership Montréal - May 2001 Leadership Montréal - May 2001 TECHNOLOGY AND MONTREAL’S FUTURE With over 160,000 jobs in the biophar-maceutical, aerospace and information technology sectors, the Montreal region has become a veritable technopole.Last year, our technology exports exceeded $15 billion, R&D spending surpassed $1 billion and Montreal attracted over 30% of venture capital, representing over 250 transactions per year.However, this reality is not a well-known fact among the general public and all those potential partners who could help further economic development, talent recruitment, the development of technology careers and the financing of emerging companies.Montreal is now one of the principal technology hubs in North America, but our position remains tenuous.To consolidate our place among this elite group, and indeed to advance, we will have to reinforce our research and innovation capacity in specialized niches, develop far more powerful international business networks, optimize the access to and use of the information highway and intensify the collaboration and synergies among all the relevant players in our region.The role of industry leaders in the IT, biopharmaceutical and aerospace sectors will be critical in this regard.We must also mobilize public authorities and teaching and research institutions to ensure a concerted effort.Montreal TechnoVision has become a platform that allows high-tech-industry leaders to identify the common issues they must confront and to develop the appropriate action plans.This platform is open to all corporate leaders- from large companies or SMBs - and offers them the means to develop strategies and actions to meet their needs.Since the creation of TechnoVision in 1997, city and government authorities have recognized the value of this unique operating model and the relevance of its mission and objective.TechnoVision's operating principles are simple and clear: ¦ To work with Montreal's high-tech sectors: IT, aerospace and biopharmaceutical; ¦ To rely on the leadership of the private sector to identify issues and implement solutions; ¦ To work in partnership with the public, academic and research sectors; ¦ To develop the ingredients of a technology hub: the ability to innovate, networks of entrepreneurs, the availability of human and financial resources and a quality business and living environment; ¦ To focus on specific projects; ¦ To respect high quality standards; ¦ To operate like a flexible and efficient organization.In two years, this model has produced several significant results: ¦ The 2TI plan, thanks to which the number of graduates from Quebec's colleges and universities will double within the next three years.¦ The Biopharma 2000 plan, which will significantly increase the number of PhDs available to meet the needs of bio-techs and the pharmaceutical industry, as well as enhance the national and international visibility of all the companies and other partners in this sector to further their recruitment and the development of their activities.¦ The performance indicators 2000 report, which measures the progress of our region and compares us with the leading technology hubs in North America.¦ The "smart city" project and related initiatives in terms of transactional municipal services on the Internet (regional portal site), business practices (position the region as an e-logistics hub, create an angel investors' fund and business plan competitions), online education (video-learning network, one teacher - one computer), and network training.The support of industry, academic and government partners is essential to the success of TechnoVision's mission.Their advice, contribution to the work, and financial, technical or political support have helped Montreal TechnoVision fulfil its mission.However, what is crucial in TechnoVision's work and in its contribution to developing the agenda and technology profile of our region is the very targeted nature of its initiatives, its decisionmaking autonomy and its agility.All the technology hubs in America and Europe are led by specialized organizations.The Silicon Valley Joint Venture (SVJV), and closer to home, the Ottawa Centre for Research Initiative (OCRI), are cases in point.Montréal TechnoVision inc.To support their initiatives, some of these organizations lead intense and systematic communication campaigns to showcase the value of the technology sectors in their region and to attract local and foreign talent and investment.To remain competitive, the Montreal region must convey - in Quebec, but also abroad - its vision of a technology hub and its accomplishments in each sector.The reception to the first report on Montreal's performance indicators, and the support received from the partners in the bio-pharmaceutical industry for the bio-pharma-montreal.com portal site show the importance and mobilizing effect of communication initiatives aimed at developing a technology hub.If the future of our region is linked to technology and to the extent of the role we will play, Montreal must have and communicate a clear vision of its future in this area.This challenge is all the greater since our image as a technology hub remains weak outside Quebec, which works against us when competing against other better-known technology cities or other regions.Over the next few years, the role of TechnoVision will intensify since technology has become an important part of our collective future.Technology and Montreal's future: a strong commitment Montréal TechnoVision www.mtltv.org ¦ An invitation from the president of the Académie des Grands Montréalais AND THE PRESIDENT OF THE BOARD OF TRADE TO THE GREAT MONTREALERS’ GALA 2001 L’Académie des Grands Montréalais Four new Great Montrealers will be honoured during this gala evening.Through their work and exceptional achievements, these individuals have enhanced Montreal's reputation in the economic, social, cultural and scientific areas.Mark June 14 in your agenda, and join us to pay tribute to this year's recipients.Date: June 14, 2001, at 6 h 15 p.m.Location : Centre Mont-Royal 2200 Mansfield St.Tickets: Members: $ 195 Non members: $ 285 Table of 8 - members only: $ 1 400 Albert Miliaire President of the Académie des Grands Montréalais Normand Legault President of the Board of Trade of Metropolitan Montreal Discount for early-bird registration: before May 15 Members: $ 175.50 Table of 8 - members only: $ 1 260 Informations and reservations: Josyan McGregor, (514) 871-4000, ext.4020 Door prize: Two Business class tickets, to any of AIR CANADA (^)'s international destinations Major sponsor 1*1 Développement Canada Economic économique Canada Development Canada OM LES AFFAIRES 8 Continued from page 5 BUSINESS AND E-COMMERCE."Global" consultants The metropolitan area is home to some of the largest IT consultancies in Canada, to which companies can outsource the management of all their information systems or certain areas of their business.Application solution providers, or ASPs, also abound.Increasingly, enterprises are electronically outsourcing the management of their human resources, business processes, accounting, e-business and e-commerce.CGI, for example, has set up and oversees the computer networks of such leading distributors as Westburne, where electronic management of procurement, sales and shipping has helped transform the company into a more virtual enterprise.What this means is that many of its products are now always "on the road" rather than stored in large warehouses.CGI also oversees the Bombardier Recreational Product Website, one of the most visited sites in Canada.For its part, EDS Canada has just entered into an agreement with CN to manage its help desks across North America, which remotely answer the queries of PC, LAN and IT users.According to Pierre Fitzgerald, EDS senior vice-president, Quebec and Atlantic provinces, "with C$28.7 billion in sales and 130,000 jobs, including 8,300 in Canada, EDS is a world leader." Although only 500 professionals are located in Montreal, the company plans to substantially increase its presence in our city in the near future."Our size allows us to offer a full spectrum of IT services, particularly in the area of e-commerce, says Mr.Fitzgerald For example, we manage call centres in Cape Breton for U.S.clients, and together with partners specializing in HR, handle the human resources management for a leading Canadian corporation.When Dow Chemical, one of our major U.S.clients, decided to migrate its e-business to a wireless telecommunications platform, we Q internet data centres were created by AT&-T Canada to safeguard its client’s servers.offered to fully support it on our own equipment for a monthly fee.Our large equipment population allows us to offer such advantages to customers interested in outsourcing aspects of their business, thereby saving them costly investment in hardware and software while allowing them to benefit from our expertise in choosing and organizing their systems." Just like CGI's Perry Marshall, Mr.Fitzgerald believes technology—productive although complex—to be just a tool among many to achieve strategic corporate objectives.Cognicase: Cognicase made its mark as a Y2K solution provider at the turn of the millennium.But today the company, whose principal shareholder is the National Bank, is moving ahead with Internet solutions and services."We offer a full range of online services," explains Marc Deschênes, chief product officer at Cognicase."We not only offer a procurement management solution, including the purchase of inputs or products for manufacturers and distributors, but also Material Repair and Overhaul supplies (MRO) management services." "We also offer a payroll management system to over 8,000 enterprises, as well as business processes, accounting and customer relations management services.* Much of the system we developed to | manage the Y2K transition serves us on a h! daily basis in our other applications.5 We're talking about the "rules - events" jj frame of reference.You can interpret this rule a hundred ways.For example, if the company hires a level 5 professional, a process is automatically triggered to provide that employee with a laptop that meets his needs.At the same time, the payroll system is activated for this employee, and a request is made to assign him an office, complete with furniture and supplies.This type of process management can be applied to many other business functions." Together with the National Bank, Cognicase also offers Website management services to SMBs, especially to small businesses.For example, for $100 to $150 a month, Cognicase's Clic Commerce service will host a 20-25page Website.Customers can visually customize their site using templates provided by Clic Commerce and easily modify their site as often as they wish.In mid-April, Clic Commerce launched an online directory for its virtual shopping centre.Transaction security is ensured both by Cognicase and the National Bank.Low-cost dynamic sites for MERCHANTS E-commerce is a thorny issue for many small merchants.Consumed with a wide range of daily tasks, orders, inventory, displays, promotions, accounting, and of course, delivering customized service to customers, boutique owners, big and small, have a hard time finding the resources or the time to set up and manage a Website.But for those interested in growing their business, at least two Montreal companies deliver turnkey e-tailing solutions.The first, Viglob, has created a virtual shopping centre with a welcome portal through which customers pass to access a 3D virtual mall.Initially specialized in database management, Viglob quickly shifted its focus to data mining and customer relationship management (CRM), two applications that transform customer data into gold."We developed the Vista centre," explains Viglob president Robert Desjardins, "to allow people who have neither the time nor the means to conduct e-commerce, and to do it well.Our Q* Pierre Fitzgerald Senior vice president, Quebec and Atlantic provinces, EDS Continued on page 11 §?Know your customer and maximize your revenue To thrive and survive in the new economy, businesses must put the client at the center of all their activities.Gestisoft propose you CRM solutions that enable companies to maximize their revenue with an integrated approach to managing sales, marketing and service.Gestisoft also offers end-to-end management and e-Business solutions to manage your operations.For more information please visit our web site at or call at www.gestisoft.com Gesti oft Know your customers P*rten*in! d'affaires GestiKoft KNOW YOUR CUSTOMERS PI V JTAL II Know your customers www.gestisoft.com l Leadership Montréal - May 2001 Continued from page 6 f l», ' \iL‘ IW( THE WESTERN PART OF MONTREAL ISLAND.TERREBONNE BOISBRIANO si- SAINT 25 EUSTACHi C KANESATAKI DEUX -*4 montagnes RIOAUD STADE ' OLYMPIQUE C^f'ilE-BIZARD HUDSON "K.ST-LAURENT GARTit PIERREFONDS MONTRÉAL .- ’ DORVAL KIRKLAND STE-ANNE-DE VIEUX MONTREAL r OORION -VAUDREUI IACHINE 'ICTORtA ÎLE PERROT GREENFIELD ST HUE CHAMPLAIN MERCIER BEAUHARNOIS BROSSARD' CHATEAUGUAY JA PRAIRIE .«HB SALABERRY iumiii ’yspT< • mm twm).*WM ü c e E o u The West island is still home for the largest concentration of innovative industries in Canada In such sectors as aeronautics, information technologies and biopharmaceuticals.outside the U.S.located in Montreal (or more precisely, in Kirkland), has contributed to the growth of research by forging numerous major partnerships with Montreal universities, and enhanced Montreal's international reputation in medical discoveries by developing no less than four world-class drugs.Bristol-Myers also advanced pharmaceutical science by developing drugs to combat certain types of cancers in its Montreal-area laboratories.Lastly, in the 1980s, at a time when the Canadian government was not sufficiently protecting pharmaceutical patents, Ayerst moved ail its research activities to the United States.However, following its merger with Wyeth, the company has once again begun conducting research in its Saint-Laurent laboratories.Home to more than half the pharmaceutical firms conducting R & D in Canada, the West Island has become a magnet for over 130 small bio-technology and bio-pharmaceutical firms, such as Nexia, whose recombinant proteins obtained from transgenic animals serve the medical and pharmaceutical industry worldwide.Affirms George Nydam: "Our bio-phar-maceutical sector, along with Ville Saint-Laurent's, is the most diversified and most successful in Canada.It's unfortunate that the Quebec government has decided to create in Laval rather than here the equivalent of the Cité du Multimédia and Cité du Commerce électronique, thereby working against the natural reinforcement of an industrial location that is Metropolitan Montreal's pride and joy on the world scene." "This decision could mean a slowdown in this industry's growth on the West Island over the next few years, even though we can supply the human resources, services and urban and industrial fabric it needs to grow.Perhaps there should be a limit to the government's interventions in economic development." The West Island has enjoyed many successes over the past fifty years in terms of economic and industrial development.A number of factors have played in its favour, for example, the creation of Dorval Airport in 1941, which led dozens of the most modern enterprises to come to Montreal, companies whose operations rely on extensive global air connections.Such factors as "owner/occupant" and industrial land assignment policies, the quality of the environment, the many picturesque country-like shorelines, and the fact that three of Montreal's four universities and major schools (HEC, Institut de technologie supérior and Polytechnique) are located west of Saint-Laurent Boulevard have also contributed to attracting companies in search of more green space, as evidenced by the landscaped grounds surrounding their facilities."We have the advantage of offering a suburb on the Island and this appeals to certain types of industries," state George Nydam and Louise Hamelin.Despite its achievements, the west part of the Island has also paid the price for certain political orientations such as the opening of direct international connections to Toronto, poor protection of pharmaceutical patents (during a few years of leftist liberalism in the 1970s and 1980s), federal measures that did not play in its favour and the arrival of a sovereignist government in Quebec.Investments almost evaporated during the pre-referendum and referendum years.And now, the latest Quebec budget has sparked some concern as to the future of the bio-pharmaceutical sector.Yet for all that, the West Island is still home to the largest concentration of innovative industries in Canada in such sectors as aeronautics, telecommunications, information technology and biopharmaceuticals.The West Island maintains several tens of thousands of well-paid jobs.Over 50% of its residents work there.It imports thousands of specialized workers from the entire metropolitan region.Its shopping centres are bustling with activity, its (too few) finest restaurants are full to capacity and its hotels and motels rarely have vacancies.Lastly, residential values in the past few years have reassuringly moved steadily upward.The West Island accounts for more than half of the "Montreal Technopole." Quite an added value! ¦ BENEFIT GOLF TOURNAMENT 200 1 ANNUAL Shine clubs up your "" v Lachute Golf Club Thursday, May 24, 2001 Chambre de commerce du Montréal métropolitain Board of Trade of Metropolitan Montreal the year 2001 brings the return of a new golf season, and, along with it, one of the first tournaments of the season Shotgun and Vegas formula Gifts for everyone, prizes, throphies, etc.Price: Member $195 Non-member $280 (Plus GST 7% and QST 7.5% ) For information and registration: Josyan McGregor (514) 871-4000, ext.4020 Taking business to the GREENS! group 1 telecom COMPLETELY CONNECTED Would you like to be involved with this successful event as a sponsor ?Different types of sponsorships are available: •Trophies •Door prizes • Holes Please contact johanne Gagné at (514) 871 -4000, ext.4016 commerça 10 R|U M Continued from page 9 BUSINESS AND E-COAAMERCE.B-1 Viglob has developed the Vista centre, a virtual shopping centre that can accomodate up to 175 boutiques.research shows that merchants sometimes take 10 days or more to answer online queries.We also noted that they didn't know how to interpret their Website traffic analysis results.And finally, customers who buy online want their goods immediately.The most successful sites in the U.S.are those that deliver in less than 24 hours, better yet, in just a few hours." "First we create the Website for about $2,000.Then, we manage it for a fee of $100 to $190 a month, which includes the cost of making modifications to the catalogue," continues Mr.Desjardins."Our service includes site monitoring.As soon as a query is received, we call the merchant and ask him what to answer the customer." "We also produce complete traffic reports that clearly show strong areas and those that need development.We can then advise the merchants on the best way to increase their online sales.We also offer a two- and four-hour shipping service in the Montreal area." "All our transactions are secure.We offer bilingual service and accept all cur- rencies.Conversion takes place in real time based on the daily exchange rate in effect." "Our virtual shopping centre can accommodate up to 175 boutiques, which are broken down and balanced based on the model used in major shopping cen- tres.At this time we have some 30 stores in such areas as jewellery, leather and fine leather goods, candies and cookies, video games, computer products, apparel, electronics, gardening and travel." "Lastly, we advise our customers to set up a customized database, which is used to promote certain items to their customers when they visit the site based on their individual profiles." "Viglob only does business with reputable bricks-and-mortar merchants.And we have developed a very thorough financial forecasting system that allows us to accurately assess the expected profitability of a Website for a given merchant," concludes Mr.Desjardins.RVB5 (Rolland Virtual Business System) is another company that offers turnkey services for businesses and sets itself apart by offering a proprietary solution rather than a portal or virtual mall.Dubbed "fractal commerce" this solution is installed and customized for each merchant.An integrated e-commerce application, fractal commerce has the following features: ¦ parametric search engine; ¦ ready for multi-lingual content in real time; ¦ real time currency calculation; Flntinuedonpagel2 -j^.-Ok.Stand Opening THE mST TRUE VIRTUAL SHOPPING CENTER IN MONTREAL.HESS* VS YOUR "TURN KEY" E-COMMERCE STORE TODAY AND TAKE ADVANTAGE OF OUR PRE-OPENING SPECIAL PRICE.For more information or to reserve your space : 514-875-1234 WWWXENTR^mTTcOMl VUfa-Vlqlob is member of: Already 35 merchants reserved their space.*" «niwiiii ¦ The Quebec Jewellers Corporation £ Electronic Commerce Institute Board of Trade of Metropolitan Montreal GRIM Centre de recherche informatique de Montréal it Fédération Informatique du Québec ViGlob 1255 University, suite 1208 Montreal (Quebec) H3B 3W9 U Leadership Montréal - May 200 Leadership Montréal - May 2001 °E!U M~ Continued from page 11 BUSINESS AND E-COMMERCE.¦ site administration module; • secure architecture; a client computer authentication agent; a automated customer management module; a integrated merchandise return management module; a integrated parcel tracking; a a client relation management system to personalize marketing."Fractal commerce is the fruit of five years of intensive R & D," explains RVBS communications director Manon Mainville."Our package includes a high-end Hewlett-Packard Web server, large bandwidth, fractal commerce software, site personalization, a seminar on e-marketing, free data storage for 36 months, and technical support for 36 months." Hewlett Packard provides the financing under the "Garage" program.RVBS works with the Royal Bank and the Bank of Montreal's Moneris Solutions to ensure transaction security.St-Laurent-based Rolland Virtual Business System is headed by Martial Rolland and Robert Jones and will soon be trading on the stock exchange.The firm's e-commerce solution has been rec- ommended by virtual companies and was selected for the technology window in Paris.The RVBS system also has practical applications for B2B commerce.Cebra's MERX site is the place to GO FOR GOVERNMENT INFORMATION The Internet will very soon bring many government services directly to your home or office.The MERX Website is an interesting innovation on the Canadian market.Created and powered by Cebra, a Bank of Montreal subsidiary, MERX is an electronic federal, provincial and municipal tendering service.Although this one-stop service is accessible to anyone at anytime, a monthly subscription fee of $5.95 (soon $4.95) entitles suppliers to additional services that help them better prepare their bids and develop their professional profile.This information and consulting service is available 24/7.MERX has 2,200 registered subscribers, including Canadian governments and municipal administrations, of which 1,100 are from Quebec.5ince some organizations have more than one buyer, over 6,200 buyers are listed.Q- Martial Rolland President and CEO, RVBS "On average," states Carole Dallaire of Merx Cebra, "there are some 1,500 call-for-tender notices posted at any one time.We receive almost 200 a day, along with over 1,200 electronic requests for tender packages." In Quebec, the site is powered by CIEC, the information centre developed by Journal Constructo.Merx also has three associated contract watch centres: Info-opportunités in Montreal, Stratégie-contact in Quebec City, and Antenne in Hull.Telcos offer customized services Internet services, e-commerce, e-busi-ness and government services to the public are developing at a rapid pace.This immense traffic over telephone networks has prompted the largest network construction phase in the history of telecommunications.And today, telecommunications companies, commonly known as "telcos," are at the very heart of this convergence.They hold the key to the Internet, both wireline and wireless.The large telcos have also become vital partners in the development of e-commerce, offering a complete range of services, from digital lines and data warehousing to customer service management, IP networks and Website hosting.Continued on page 13 ¦' ¦ t- Your payroll matters.Why not let experts handle it ?In Canada, over 7,500 employers of every size use Watch4me Payroll-HR solutions.Like them, you can increase your administrative efficiency and count on peerless service.With Watch4me Payroll-HR, your company benefits from 40 years of experience in payroll and human resources processing and management.For more information : 1 800 361-5001 or payroll@cognicase.com XOGNICASE__ I____WfaTctO^e REAL-TIME MANAGEMENT technologies ANYWHERE, ANYTIME, FOR ANYONE V) v'faTcHÛme 12 50,000 business opportunities in the palm of your hand.You trusted MERX to bring you government tendering.Now let it carry you into the world of e-commerce.You'll have access to buy from and sell to the more than 50,000 suppliers who use MERX.That's 50,000 new business opportunities that are now available to you: something a business of any size shouldn't be without.The world of e-commerce is in the palm of your hand, and we're here to help you make the most of it! merK The Business of Opportunities www.merx.com 1-800-964-MERX (6379) Continued from page 12 BUSINESS AND E-COMMERCE.Bell Canada (see insert) occupies a dominant position in Quebec and Ontario as a provider of all types of services.However, Telus in the West, and to a lesser extent in Quebec, along with AT&T throughout Canada, also offer services and equipment to facilitate e-commerce and e-business.To that end, AT&T Canada recently inaugurated in Montreal its third Internet data centre (the other two are in Vancouver and Toronto), offering direct connectivity to high-speed Internet networks throughout Canada and around the world.Capable of housing several hundred Internet network servers, these centres safeguard clients' servers in a cabinet, where electrical power is not only controlled and regular, but also redundant in order to eliminate system failures.These data centres have the highest security standards with respect to system accessibility.They are equipped with fire detection and sprinkler systems, and are guarded 24/7.The environment is controlled by a Liebert system.Full or half bays are available.AT&T also offers a maintenance service whereby technicians perform minor work on customers' servers as needed.The company also supplies regular network usage reports at no charge.Internet data centres offer advantages to medium and large companies that do not want the major expense of installing their own data switching and communication equipment in a secure, reliable and controlled environment."While the internal maintenance costs of an equivalent system could reach $9,000 per month for a company," states Rosaire Boutin, manager, marketing business services, Internet channel, "the costs in a data centre can range between $2,000 and $3,000 per month.We offer high equipment reliability; currently over 99% (we're aiming for 99.9%)" affirms Mr.Boutin.What type of clients do these centres serve?"We have many broadcasters and online content providers, the media, enterprises that strongly promote online purchases, such as Future Shop or Just White Shirts for example, but also large distribution companies." TO AVOID ERRORS OR TO CORRECT errors: Human Factors International The Internet is a growing global media.As such, no one is exempt from errors in Website development.To avoid and to sometimes correct these errors, when it isn't too late, some companies specialize in site ergonomics, or efficiency in construction and customer interface.Human Factors is the leading global expert in this field.From its head office in Iowa and a handful of offices around the world, it serves hundreds of enterprises and organizations, notably, Dell, TD Financial Group, Staples and the Library of Congress in Washington."We analyze the organization's needs, its customers' needs and the efficiency of the processes used in setting up a site," notes Eric Schiffer, president of HFI.§|ontinued on page 14 Hosting your server can be costly.Save your bottom line with Internet Data Centre Services from AT&T Canada Keeping your server in-house can lead to problems: power interruptions and downtime, insufficient bandwidth, less than perfect security, costly storage facilities and maintaining a staff for 24 hour monitoring.In the end, it can cost you a lot more than you may have thought.There is a solution -that won’t put a dent in your bottom line.State of the art facilities: • 24/7 technical • Round-the-clock support monitoring • OC-3 redundant, • Secure facilities self-healing network • Service uptime • Hot back-up routers guarantee of 99.5%f • Uninterruptible •Video surveillance power with diesel back-up generator • Liebert environmental climate control system For more information talk to your AT&T Canada Sales Representative or call us today at 1-888-825-4653 or visit www.attcanada.ca/business/idcs.html * Set-up fees are $2,000.Offer covers first $ 1,000 only.'Call or visit our website for complete details on AT&T Canadas service guarantees.Terms and Conditions apply.Guarantee subject to change."AT&T Corp.Used under licence.™AT&T Canada Corp.Please quote the following registration code ENI00.Get the optimum performance, ultimate protection and bottom line savings you need with AT&T Canada Internet Data Centre Services.We’ll take care of your server - so you don’t have to.Contact us today to find out how much you can save.Call before June 30th, 2001 and we’ll waive $ 1,000* on the set-up fee.As one of the leading business-focussed global providers, we’re committed to bringing you reliable leading-edge solutions for all your local, long distance and Internet needs.5AT&T Canada.The network the world works on.Un cours individualisé et interactif.Passez notre test diagnostique gratuit! '5 v fit**** www.dfsf.com Offrez ù vos employés une formation personnalisée, simple et efficace.Inscription individuelle et de groupe disponible.13 Leadership Montréal - May 2001 }} Continued from page 13 BUSINESS AND E-COMMERCE.g "E-commerce: a way of doinc business and not just a technological gadget” Suzanne Chagnon, vice-president, Electronic Commerce Institute "Just a few years ago, people were saying that Quebec was lagging behind in adopting new technologies and e-business.Canada as well for that matter was trailing the United States in this regard.That's why a number of programs were set up to show companies the merit of getting connected and into the global market.Now, recent statistics, and especially the results of the last survey conducted on behalf of the Institute in 2000, show that we're quickly catching up.In fact, the number of Quebec enterprises with a website is now close to the Canadian average." "Yet far fewer companies are really conducting e-business or e-commerce and of the larger ones, many have been extensively using EDI for a number of years.But I'm convinced that everything is in place for Quebec enterprises to now get on board the e-commerce bandwagon." "Like any technology, Internet technology, which makes e-commerce without borders possible, has reached maturity.First we went through the "dynam- ic chaos" phase, where we experimented with technologies that were not entirely perfected.We have just gone through the second phase, a sort of back pedaling, if you will.Companies were disappointed because the system or process did not generate the expected results.But in the meantime, technologies have readjusted and further developed.We are now poised to operate with tools that while constantly changing are available to everyone and produce results, provided that companies use them in accordance with their business strategies.E-commerce is no longer a technological gadget that we adopt because it is new but a proven way of doing business." "The Institute essentially seeks to ensure that Quebec enterprises and organizations embark on the road to e-commerce with the right approach and the right tools.We do this in three ways: ¦ by offering an e-business certification program; ¦ by offering customized business training at the client's premises; ¦ by conducting a technology watch for and with companies."Our certification program allows corporate leaders and technology specialists to get familiar with e-business as a strategic business development tool." "Implemented with the help of école des Hautes études commerciales, CRIM, the Fédération informatique du Québec, professional accounting associations (CA, CFA, CMA) and the contribution of Secor, this program allows managers (in 8 days of intensive courses spread out over a few weeks) to get a better sense of where they are going, to figure out how e-business fits into their company's operations and to demystify the technology content." "For the IT consultants who take this course, it allows them to better situate their role within business development and management models.We already have 60 certified professionals in Quebec, and our certificate, recognized by HEC, is equal to 3 graduate credits." "Together with partners in the education sector, we develop in-house corporate training programs, including if needed and if the number so justifies, a program leading to e-business certification." "Lastly, we offer companies a continuous technology watch, conducted by us or with them, to keep them abreast of the latest technological and market developments." "And of course, the Institute offers training and information workshops and luncheons for those interested in familiarizing themselves with the various aspects of e-commerce and e-business.Finally, we also publish documents, books and an e-commerce guide." "At a time when most of the companies in Metropolitan Montreal and Quebec are preparing to embark into the e-business universe, we can support and guide them and orient their efforts to ensure a successful and financially rewarding experience." Multi-Store software suite More than a Web catalogue.More that a shopping cart.More than on-line customer service.The Multi-Store software suite is also.y e-commcrce fully integrated with off-line commercial activities > the back-end infrastructure necessary to fulfil orders, manage payments, returns, refunds and delinquent accounts > personalised communications for email and printed documents 'y the tools to rapidly serve your customers at every touch point: Web, call centre, store, mail orders, fax y a proven and affordable solution for small and medium businesses having basic to extended needs Be the envy of the industry! For a complete, easy to use solution that can be rapidly deployed, contact us today to receive free information on the Multi-Store Suite: by phone at 514.395.2030 or 1.888.298.2030 by email at info@paradivision.com from the Web at www.paradivision.com/inquity by fax or mail using the following coupon ^ ParadiVision ' Ihe Multi-Store™ Suite is a product from ParadiVision Inc.Yes! Please send me information on the Multi-Store Suite Name ____________ Company Position Address City Phone tmail Fax: 514.395.1001 Address: ParadiVision Inc.919-460 Sainte-Catherine West _________ Montreal, QC H3B 1A7 Province Fax Postal code CCMM3 H Yes, l would like to be kept informed with future news about ParadiVision’s products and services ?by email ?by fax Q] by mail F] by phone "We also train employees to help ensure the sites run smoothly and efficiently.Our analysis also extends to software and browser factors." Among the most frequently detected errors by Human Factors is legibility, site crowding, slow response time and poor organization."For example, if a Website offers online stock quotes, price curves, information extracts and financial expert analyses, you may have to enter three different parts of the site, one after the other, to obtain all the information, whereas it would be best if all the infor- 1CA Associates Inc.A Leader in Facilitation Training and Consulting : : .F r, • available in French or ,/S* We offer courses in: GROUP FACILITATION FACILITATED PLANNING available in French or FACILITATION ÎASICS available in French or English As well, we offer a two year program in Advanced Facilitation Techniques Our courses are available in Montreal,Ottawa/Hull, Toronto and Sudbury.Our courses are available to be taught in-house and around the world.Won't you join us?WÊÈËM ICA For more information on dates and prices contact Renaud at: • Toll Free: 877-251-2422 • In Montréal: (514) 521-0044 ASSOCIATES * Fax: 514-521-0049 • E-mail: icafr@icacan.ca WÊÊÊBÊÊÊÊÊÊBÊÊÊÊSÊÊÊk ¦m mation on a given stock was available in a single location." "One day," adds Mr.Schiffer, "we were talking to a prospective client.He was telling us the service would be nice to have.But after taking a look at this customer's home page, we identified a number of details within five minutes that were causing the average user to waste five to seven seconds.Eliminating these Continued on page 15 I Many services FOR ALL YOUR NEEDS Continued from page 14 BUSINESS AND E-COMMERCE.S seven seconds represented over $1 million in increased productivity!" "Developing and organizing a Website and e-commerce or e-business system is both an art and a science," concludes Mr.Schiffer."We have 20 years' experience in this field, experience that cannot be replaced by intuition!" Human Factors will offer a seminar on how to build an effective Website in Montreal from May 23-25.With the availability of sophisticated consulting services, application service providers, site management and hosting services, not to mention the information and training offered by the Electronic Commerce Institute (ECI) and the programs of financial institutions such as the BDC, there are very few good reasons left for enterprises in Metropolitan Montreal to delay their (successful) entry into the world of e-commerce and e-business.Bell Canada, ECI partner AND PROVIDER OF COMPREHENSIVE E-COMMERCE SERVICES Many providers offer services to help companies join the world of e-com-merce and e-business.Some offer website creation, others deliver strategic advice, while still others provide dedicated or shared server hosting and digital subscriber lines (DSL).But Bell Canada, the Electronic Commerce Institute's partner of choice, is the only company to offer a full spectrum of e-commerce services.Bell Canada offers website creation and e-marketing consulting to enhance website efficiency and profitability.It can create and host sites and deliver customized connections at the desired speed.On April 17 Bell launched what could well be the answer for DSL providers—the IP "virtual private network." The new IP virtual private network (IP VPN) allows users to order the bandwidth they require and pay only for what they use.The IP VPN service consists of three service classes: ¦ standard: for e-mail, file transfer and non-critical Internet access ¦ priority: for heavy applications, critical Internet access, video streaming and access to points of sale ¦ near real time: Internet voice data applications (videoconferencing, for example, with data exchange).For those who prefer to do business with a single provider, Bell is the one to turn to for one-stop e-commerce service.L For a number of years now, the Board of Trade has been offering a professional meeting room leasing service in the heart of downtown Montreal.The Board of Trade has now added a complete visual communications service to the range of products already available to the business community.one more way to help enterprises optimize their management.Toget information on OUR ROOM RENTAL OR VIDEOCONFERENCING SERVICES, PLEASE CALL Reginald Godin at (514) 817-4000, EXTENSION 4053.FRACTAL COMMERCE 4 A RV3S ROLLAND VIRTUAL BUSINESS SYSTEMS LTD.w3.rvbs.com 514 333 9292 ext.254 fractal@rvbs.com .ready • B2B / B2C • C»en.reckon ¦ P,lc,n9 soMon , ^ ^ .s : : • : : V - - - 111.ill; payme solution Financ e-Commcrcc the box MANAGING CHAOS IN BUSINESS Set up shop online for less than 5 30* ® Noon to 2 p.m.Business luncheon Pierre Moran Senior vice-president, E-commerce Solutions Confédération des caisses populaires 12 15 Hilton Montreal Bonaventure et d'économie Desjardins du Québec Hilton Montreal Bonaventure Noon to 2 p.m.Business luncheon (90) 31 Three, two, one.Lift off ! 7:30 to 9 a.m.Perspectives (So) « Marc Garneau Claude Robert Executive vice-president President Canadian Space Agency Robert Transport Presentation of the Oustanding Student Awards - OMNI Mont-Royal Secondary V and Vocational education Hilton Montreal Bonaventure JUNE 2001 5 to 7 p.m.Tuesday After Hours Hotel Ritz Carlton 7:30 to 9 a.m.Breakfast meeting Getting Down to E-Business! Guy Marier President Bell Québec Hilton Montreal Bonaventure 7:30 to 9 a.m.s—>.Perspectives (90) Old Port of Montreal Outlook and Development Prospects Until 2002 Claude Benoit President and chief executive officer Old Port of Montreal Corporation Inc.Inter-Continental Montreal 7:30 to 9 a.m.Perspectives For a Quebec Model in the 21st Century Alain Dubuc Editorial page editor La Presse OMNI Mont-Royal At 6:15 p.m.Great Montrealers' Gala Centre Mont-Royal 2200 Mansfield Street * Organized by i Institut du commerce électronique Electronic Commerce Information and reservations: Tel.: (514) 871-4000 Fax: (514) 871-5971 Registration on our Web site: www.btmm.qc.ca/activities Tuesday After Hours: Sonia Cloutier Tel.: (514) 871-4000, local 4067 Desjardins Major sponsor BOMBARDIER Fiducie Desjardins Pratt & Whitney Canada !>mm Oith InUrmtilx.ws! cnRoute FRASER MILNER CASGRAIN Samson Bélair Deloitte & Touche SNC • LAVALIN A United Technologies Company ?)) LVIEI Air Canada / Canada Economic Development / Commission des valeurs mobilières du Québec / CROP / Meloche Monnex / Uniglobe Voyages Lexus WORLD TRADE CENTRE MONTREAL ACTIVITIES h 11 MAY 2001 8:30 a.m.to 4:30 p.m.Seminar International Transport André Bourassa Director, Eastern Canada Fritz Starber Board of Trade premises 8:30 a.m.to noon Training workshop Incoterms 2000 André Bourassa Director, Eastern Canada Fritz Starber Board of Trade premises 7:30 to 9 a.m.Breakfast meeting on the occasion of Polish National Exhibition on Economic Cooperation Bernard Blaszczyk Secretary of State Minister of Economy Inter-Continental Montreal 8:30 a.m.to 4:30 p.m.Seminar Exhibiting at a Trade Show 16 (90) 25 30 Gérard Laurin International counsellor Board of Trade premises 8:30 a.m.to noon Training workshop Exporting High Technology Benoit Clermont Pierre Lajoie Ogilvy Renault and Jeanine Morissette Analyst Canadian Security Intelligence Service (CSIS) Board of Trade premises 8:30 a.m.to 4:30 p.m.Seminar Preparing for a Business Trip Board of Trade premises 8:30 a.m.to noon Training workshop Letters of Credit Michel Bitar National Bank of Canada Board of Trade premises JUNE 2001 (§) 8:30 a.m.to noon Training workshop The Cultural Dimension of Business Karl Miville-deChêne Word Federation of Trading houses Associations Board of Trade premises 8:30 a.m.to noon Training workshop International Sales and Distribution Contacts Bernard Colas Lawyer Gottlieb Pearson Board of Trade premises Information and registration: (514) 871-4000 rA*k*J \,7 V V/.'ff' T C MONTREAL NORTEL NETWORKS These activities are eligible under Bill 90.17 Leadership Montréal - May 2001 Leadership Montréal - May 2001 r TRANSCONTINENTAL WEEKLIES ¦ ; : .Jii “— jsi wnen it comesTo local news in Montreal, jver 680,000 copies delivered free to 82% of ho Transcontinental Weeklies: affopen door to Montreal's many communities.ts1 ranscontinental Advertising tot delivers, weeklies Door to door! Information: (514) 899-1476 Visit us: www.leshebdos.com REIN uîWrzet! Dlsfr&utor www.selena.com 1 800 461-1515 As a subsidiary of Van Houtte, Selena Coffee naturally benefits from the coffee expertise of one of the largest roasters in North America.But beyond this expertise is a passion for coffee, and its aromas and tastes, that we want to WWSÊÊm' share with each of our clients, cup after cup.i » Try our Î Piccolina, i a little J coffee maker jjH| with lots I of potential ! I Transplants 2x Faster! Château Capillaire • Hair Transplants (micro grafts) • Hair Extensions : • Hairpieces • Wigs • All Methods 8t Systems 1908-0357 1650 De Maisonneuve West, Montreal 18 TAKING CONTROL OF YOUR E-BUSINESS - A BREAKFAST MEETING OF THE ELECTRONIC Commerce Institute business LUNCHEON A PRESENTATION OF THE ELECTRONIC Commerce Institute Wednesday, May 30, 2001 Noon to 2 p.m.Location: Hilton Montréal Bonaventure & Guest speaker: Mr.Pierre Moran, Senior vice president e-commerce Solutions Confédération des caisses populaires et d'économique Desjardins du Québec Information : (514) 871-4000 ¦ June 6, 2001 7:30 a.m.to 9 a.m.Location: Hilton Montréal Bonaventure There is a necessary passage for any enterprise seeking to grow and expand its services.More than ever before, entrepreneurs must adopt an e-business strategy.But how?* Is an IT corporate culture required?W Should we begin by redefining our business plan?¦ Should we get our employees involved beforehand?* Should we review our business processes?S> Should we review our marketing steps?Bell will share its experience as an e-commerce player and developer and explain what Quebec enterprises need to know and do to gain a strategic position in the new economy.A breakfast not to be missed! ¦ f Institut du commerce électronique Electronic Commerce , Institute Internet Services Provider THE BEST RUN E-BUSINESSES RUN by SAP.Com The Electronic Commerce Institute is supported by: Canada Economic Development, ministère de l'Industrie et du Commerce du Québec, ministère des Affaires municipales et de la Métropole and also the Conseil du trésor.Guest speaker: Guy Marier, president Bell Québec Information : (514) 871-4000 TUESDAY AFTER HOURS: THE TRADITION CONTINUES For the third year in a row, the Board of Trade will wind up its "official" Tuesday After Hours series at the RITZ CARLTON hotel.Don't miss this unique get-together attended by more than 200 people.We would like to take this opportunity to thank each of the wonderful venues that welcomed us so warmly this year: February 2001: Restaurant Nava March 2001 : Restaurant Le blanc April 2001: 1000 de la Gauchetière A big "Thank you!" as well to our main sponsor, the Telecom Group, which enabled us to "stay in touch" throughout the year.¦ October 2000: Best Western hotel November 2000: Club Sportif MAA December 2000: the Hippodrome group telecom COMPLETELY CONNECTED’* SERVICES FOR MERCHANT MEMBERS OF THE BOARD OF TRADE All merchant members of the Board of Trade should take advantage of the following attractive discount rates that TORONTO-DOMINION BANK VISA is pleased to offer: On electronic deposit: 1.80% On manual deposit: 2.50% For additional information or to benefit from these rates, please contact Stephen Senghor, Account manager, Merchant sales, at (514) 289-0483 or 1-800-363-1163.¦ N.B.: All applications are subject to approval by TD Visa centre However, these discount rates do not apply to merchants who do business by telephone and/or mail.THE NETWORK FOR EARLY RISERS Thursday, May 10, 2001 7:30 to 9 a.m.Hôtel Inter-Continental Montréal & :¦ * Guest speaker: Mr.Marcel Côté, president Secor Information: (514) 871-4000 New business: Is Montreal a winner?Globalization and the information economy have brought about far-reaching changes in the nature of companies.Today's winners, in both the new and traditional economies, are working to new rules.The business context has played a huge role in determining these rules.In this new setting, will Montreal be a city of branch plants and subsidiaries, or can it become a great business city once again?An opportunity you won't want to miss.Mr.Côté will deliver his conference in French.Cost: member: $29 non-member: $45 Registration by fax: (514) 871-5971 Registration on our secured e-commerce site: www.ccmm.qc.ca/activites ¦ Major sponsor: Desjardins AÉROPORTS Woe MONTRÉAL JdFONDS de solidarité FTQ La force du travail 19 Leadership Montréal - May 2001 NATIONAL BANK FINANCIAL PROUD PARTNER OF THE GREATER MONTREAL LEADERSHIP NETWORK THE “MAJOR PARTNERS” Unite Olir forces for the growth of Greater Montreal! * ^ Chambre de commerce du Montréal métropolitain Board of Trade of Metropolitan Montreal 5> Ml el.E1 In Institut du commerce électronique Electronic Commerce Institute W 1 T C MONTREAL Leaders join Leaders! ABB • Aéroports de Montréal • Abitibi Consolidated Inc.• Agropur, Coopérative Agro-Alimentaire • Air Canada • *Air France • Air Liquide Canada inc.• Alcan • Alstom Canada inc.• Aramark Québec inc.• Arthur Andersen • AstraZeneca Canada Inc.• AT&T Canada • Aventis Pharma • Avon Canada Inc.• AXA Assurances inc.• Banque CIBC • Banque de développement du Canada - Siège social • Banque de Montréal • Banque Laurentienne du Canada • Banque Nationale du Canada • Banque Royale du Canada • Banque Scotia • Banque Toronto-Dominion • Bell ActiMedia • Bell Canada • Bell Helicopter Textron • BioChem Pharma inc.• BMO Nesbitt Burns • Bombardier inc.• Bourse de Montréal • Brasserie Labatt Itée • Bureau en Gros • Cabinet de relations publiques NATIONAL inc.(Le) • CAE • Caisse de dépôt et placement du Québec • Camco inc.• Canac inc.• Canadien National • Canadien Pacifique Ltd.• *Cap Gémini Ernst & Young Canada inc.• Cascades inc.• Château Stores of Canada Ltd.• Ciment St-Laurent • Cirque du Soleil • Cogeco inc.• Cogni-case • Commission scolaire de Montréal • Communauté urbaine de Montréal / bureau du président • Compagnie d'assurance Standard Life (La) • Compaq Canada inc.• Computer Sciences Corporation • Computershare • Costco Canada inc.• CROP inc.• *Discreet Logic Inc./ Autodesk Canada • Desjardins Ducharme Stein Monast et Sogemis inc.• Dessau-Soprin inc.• DICOM EXPRESS / GOJIT • Domtar inc.• Drakkar & Associés • École des Hautes Études Commerciales (HEC) • EDS Innovations inc.• EDUMICRO inc.• Eicon Technology Corporation • Emploi-Québec • EMS Technologies, Space Electronics Group • Ericsson Canada inc.• Ernst & Young • Fasken Martineau DuMoulin • Féd.caisses pop.Desjardins de Mtl & Ouest-du-Qc • Fednav Limited • Fiducie Desjardins • Financière Banque Nationale • Fonds de Solidarité des Travailleurs du Québec (FTQ) • Fraser Milner Casgrain • FTM Capital inc.• Gartner Group Canada • Gaz Métropolitain • Glaxo Wellcome Inc.• Goodyear Canada inc.• Great West, companie d'assurance-vie — London Life • Groupe CGI inc.• Groupe Chagnon international Itée.• Groupe conseil DMR inc.• Groupe Cossette Communication • *Groupe Créatech • Groupe LGS inc.• Groupe L'ORÉAL • Groupe Optimum inc.• Groupe Pharmaceutique Bristol-Myers Squibb • Groupe SNC-Lavalin inc.• Financière Sun Life • Groupe Télécom • Groupe Transcontinental G.C.T.Itée • Groupe TVA inc.• Groupe-conseil Aon inc.• Harry Rosen Inc.• Henry Birks & Sons inc.• Hewitt Équipement Itée • *Hewlett Packard (Canada) Itée • Hydro-Québec • IATA -International Air Transport Association • IBM Canada Itée • Imperial Tobacco Itée • Industrielle-Alliance Cie d'Assurance sur la vie • Industrie C-MAC (Les) • Investissement-Québec • ISPAT SIDBEC inc.• Ivaco inc.• Journal de Montréal • KPMG s.r.l.• Kruger inc.• Lafarge Canada inc.• Le Groupe Jean Coutu (PJC) inc.• Le Groupe Télé-Ressources Itée • Le Groupe Vidéotron Itée • Les Hôtels Fairmont • Loto-Québec • McCarthy Tétrault • McGill University • *Mediacom • *MDS Pharma Services Inc.» Médis Services Pharmaceutiques et de santé inc.• Meloche Monnex inc.• Merck Frosst Canada inc.• Métro inc.• Microcell Télécommunications inc.• Molson Canada, région du Québec • Noranda inc.• Nortel Networks • North Star Ship Chandler inc.• Novartis Pharma Canada inc.• Oberthur Jeux et Technologies • Office municipal d'habitation de Montréal • Ogilvy Renault • Ouimet Cordon Bleu inc.• Parmalat Canada • Petro-Canada • Pfizer Canada Inc.• Pitney Bowes du Canada Itée • *Pomerleau • Port de Montréal • Postes Canada • Power Corporation du Canada • Pratt & Whitney Canada • PricewaterhouseCoopers • Produits forestiers Alliance inc.• Provigo inc.• Québécor inc.• Raymond, Chabot, Grant, Thornton • Regroupement des collèges du Montréal métropolitain • Réno-Dépôt inc.• Restaurants McDonald du Canada Itée • Richter, Usher & Vineberg • Robert Half International inc.• Rolls Royce Canada Ltd.• RONA inc.• *Royal Aviation inc.• Samson Bélair/Deloitte & Touche • Schering Canada inc.• Scotia Capitaux inc.• SITQ immobilier • Sobeys Québec • Société conseil Mercer Itée • Société de transport de la C.U.M.• Société des Alcools du Québec • Société du Groupe d'embouteillage Pepsi • Société du Palais des Congrès de Montréal • *Société du Vieux-Port de Montréal • Société générale de financement du Québec • *Sprint Canada • Sucre Lantic Itée • Système M3i inc.• Tecsult inc.• TELUS Mobilité • The Gazette • Transat A.T.inc.• UAP inc.• *UBI Soft Divertissement Inc.• Université Concordia • Université de Montréal • Université du Québec à Montréal • Van Houtte inc.• VIA RAIL Canada inc.• Velan Inc.• Versalys • Ville de Montréal - Service du développement économique • Wyeth-Ayerst Canada Inc.'WELCOME TO THE MAJOR PARTNERS CIRCLE